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I purchased a new Ipad for my wife she went to the apple…

Customer Question
I purchased a new...

I purchased a new Ipad for my wife she went to the apple store and they helped her set it up. She couldn't remember her password ***** she tried too many now locked out. how do I reset the ipad so she can use it

Technician's Assistant: When did you last change your password ***** Apple ID?

She set it up about a week ago.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

How do I do that where do I go

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No she couldnt remmber her I tunes Password ***** I did that today

Submitted: 3 months ago.Category: Mac
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Answered in 1 minute by:
3/24/2018
Mac Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 3 months ago
Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 701
Experience: Network Engineer at USAF
Verified

Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

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Mac Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 3 months ago

You will need access to a computer with iTunes. Do you have access to one now?

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Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,063
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

Can you tell me the exact message you have on the screen please?

Thank you

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