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Locked out and can't remember the password. 6 month

Locked out and can't...

Locked out and can't remember the password

Technician's Assistant: When did you last change your password ***** Apple ID?

6 month

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 17 minutes by:
3/24/2018
FRAN
FRAN, Mac Support Specialist
Category: Mac
Satisfied Customers: 267
Experience: IT Support
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question today. I apologize for the extended wait time you've experienced, I've just received your question. And would like to assist you with your question.

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Customer reply replied 4 months ago
forgot 4 digital pass code

Did you request a remote session

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We will need to request it again

FRAN
FRAN, Mac Support Specialist
Category: Mac
Satisfied Customers: 267
Experience: IT Support
Verified
FRAN and 87 other Mac Specialists are ready to help you
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Customer reply replied 4 months ago
Would it be helpful if you call me on another phone or email me?
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Are you on your computer? We can do the remote session on your computer while you are setting there watching

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So when you click on the link from your computer. You will say open, then say yes to the prompt.

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Customer reply replied 4 months ago
When I click on the install button it doesn't do anything

I see. Ok let me get a new link for you. hold please

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are you on a Mac or PC?

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Customer reply replied 4 months ago
Pc
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I'm still here. waiting on your return. Sorry we are having problems connecting.

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FRAN
FRAN
FRAN, Mac Support Specialist
Category: Mac
Satisfied Customers: 267
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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