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I accidentally put a product on a card that I didn’t know…

Customer Question
I accidentally put a...

I accidentally put a product on a card that I didn’t know hadn’t had money on on it at the time. How can I pay for my account now?

Technician's Assistant: When we are ready I'll take you to the appropriate web page.

Ok but I don’t remember my apple password

Technician's Assistant: When did you last change your password ***** Apple ID?

I tried to pay for my account yesterday and today. But it wouldn’t let me

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

My son set up my account and I don’t know what he used

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don’t know how. Like I said my son had to help me and he doesn’t remember the pass.

Submitted: 4 months ago.Category: Mac
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Answered in 6 hours by:
3/24/2018
Mac Support Specialist: Pete, Computer Engineer replied 4 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,378
Experience: Over 16 years of computer experience, CISCO certified
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 4 months ago

What type of card is it?

If you need to recover your Apple password, you can do so at :

https://iforgot.apple.com/

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Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

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Pete.

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