Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I had my ipad mini restored so I could use it. I had lose my…

I had my ipad...

I had my ipad mini restored so I could use it. I had lose my password ***** open it . I now can do that but I was told I needed an activation 6 digit code.

Technician's Assistant: When did you last change your password ***** Apple ID?

Today

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No, I went to the Rideau Apple store.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I do not have a cell phone so my 6 digit code came to my home phone. In fact I had 3 different calls before I got home. I do not know where to put the 6 digit code or how.

Show More
Show Less
Ask Your Own Mac Question
Answered in 4 minutes by:
3/23/2018
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,627
Experience: 20+ years in the computer/Mac industry
Verified

Hello! I will work to provide accurate advice and info. Give me a minute to read your submission.

If Phone/Remote Services are offered, ignore them

Ask Your Own Mac Question
  1. On the iPad, go to Settings.
  2. Tap Sign in to your [device] toward the top of the screen.
  3. Enter your Apple ID and password.
  4. enter the six-digit verification code and complete sign in.

John

Ask Your Own Mac Question
Customer reply replied 3 months ago
I go to settings but I don't see a sign in..Am I correct in using the icon

What is the first thing you see at the top of the page in Settings?

Ask Your Own Mac Question
Customer reply replied 3 months ago
I have a heading on the left SETTINGS and on the right General.
Customer reply replied 3 months ago
I see Airplane mode on the left and About on the right

Ok, do you see an option above Airplane mode? It may list your user name if you are already signed in.

Ask Your Own Mac Question
Customer reply replied 3 months ago
a space with a "balloon' Settings

Can you tell me what version of iOS you are currently running, please?

in Settings

tap General

tap About

On the About screen, look for the "Version" information. Please let me know what it says.

Thanks,

John

Ask Your Own Mac Question
Customer reply replied 3 months ago
9.3.513G36
I also located VPN
is that where I should be.

Ok, you're actually running a very old version of iOS on your iPad. Depending on the exact model of mini you may be able to update.

tap General

tap Software Update

Does it offer an update or say you are up to date?

Ask Your Own Mac Question
Customer reply replied 3 months ago
It says my software is up to date.
I just noticed my wifi connection had been off.
I have it now

Great,

Make sure you sign in via Settings > iCloud if needed.

Ask Your Own Mac Question
Customer reply replied 3 months ago
I just typed in a verification code that was phoned to me just now.

Good, in that case you should be all set at this point.

Ask Your Own Mac Question
Customer reply replied 3 months ago
How do I get to mail?What do I do with the WELCOME TO MAIL that lists icloud, exchange Google etc. I go to icloud and it tells me I already have an account . Or does that mean all my emails etc. are gone as of today. ?

Who is your email provider?

Ask Your Own Mac Question
Customer reply replied 3 months ago
Google

In Settings > “Mail” …

In the Accounts section, Tap “Add Account”.

tap your email provider (Google, for example), or use "Other" if not listed

Follow the onscreen steps and provide the required information to configure your account. In the boxes provided you should enter your name, complete email address, password, and a description of the account.

Once you’ve entered your information, in the top right, tap Next.

After your account has been verified, in the top right, tap Save. (Note: Make sure that the Mail option is turned ON.)

When the account setup has been completed, test that it works properly.

Ask Your Own Mac Question
Customer reply replied 3 months ago
We are connected through Bell

If your email is a google gmail account just use the previous instructions as indicated. :-)

John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,627
Experience: 20+ years in the computer/Mac industry
Verified
John T. F. and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 3 months ago
Thank you so much! You were so helpful and very patient .
Helena
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John T. F. Your Own Question
John T. F.
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,627
3,627 Satisfied Customers
Experience: 20+ years in the computer/Mac industry

John T. F. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

3,627 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My iPad rebooted on it's own and now wants my Apple ID and
My iPad rebooted on it's own and now wants my Apple ID and password. I put in what I thought was correct and it says it is wrong. I went online and thru my recovery email reset my password, etc. I got… read more
John Holland
John Holland
Bachelor\u0027s Degree
20 satisfied customers
I need to help getting into my iTunes account. I don't have
hello, I need to help getting into my iTunes account. I don't have phone, I am trying to activate an iphone but when I try to reset my password ***** sends the verification code to my cell. Is there a… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I can't remember my pass code. Ipad. I don't know. I've had
I updated my iphone and it asked for a password ***** I thought that was why my ipad had suddenly started asking for a pass code that i didnt want … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a password for my Apple Id .. but cannot log onto my
I have a password for my Apple Id .. but cannot log onto my Ipad. … read more
John T. F.
John T. F.
Apple Consultant
3,627 satisfied customers
Have an IPad mini 3. Updated the operating system. I am
Have an IPad mini 3. Updated the operating system. I am unable to open the computer as I have forgotten the password. The computer is not hooked up to the internet. The computer is disabled and each t… read more
John T. F.
John T. F.
Apple Consultant
3,627 satisfied customers
Apple Support, I have a 6 year old iPad 2 Wi-Fi 3G 64GB.
Hi Apple Support, I have a 6 year old iPad 2 Wi-Fi 3G 64GB. … read more
John T. F.
John T. F.
Apple Consultant
3,627 satisfied customers
My son gave me his old iphone 4. It is locked and he said I
My son gave me his old iphone 4. It is locked and he said I could request an Unlock on here with the code he gave me? … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
Brand new iPad. It wants a six digit passcode to set it up,
brand new iPad. It wants a six digit passcode to set it up, but I do not know the passcode...I didn't choose it (or my grandson was pushing buttons). Anyway, I have NO ANYTHING on this device, and I w… read more
John T. F.
John T. F.
Apple Consultant
3,627 satisfied customers
I'm trying to erase my cell phone so I can send it to you.
I'm trying to erase my cell phone so I can send it to you. Have upgraded. I come to a point that asks for a 4 digit security code and I have no clue what it is. … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
716 satisfied customers
After a recent update my iPad is asking for a passcode and I
After a recent update my iPad is asking for a passcode and I have never set one up. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I purchase iPad a year ago tru T-Mobile, It's an iPad mini,
I purchase Ian iPad a year ago tru T-Mobile JA: What kind of computer do you have? Customer: It's an iPad mini JA: Have you installed any updates recently? Customer: My daughter 6 years old put an App… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I losr my password to my ipad. Never. Nothing. I know the
i losr my password ***** my ipad. JA: When did you last reset your username and password? Customer: never JA: Have you installed any updates recently? Customer: yes JA: What troubleshooting have you t… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My partner, who recently passed away gave me is IPad to use.
My partner, who recently passed away gave me is IPad to use. I tried to clear it and put it in my details but now am unable to activate it. As he is deceased how can I get around it? … read more
Mr.Med
Mr.Med
1,186 satisfied customers
I downloaded the 10.3 update to my ipad and iphone. ipad is
I downloaded the 10.3 update to my ipad and iphone. ipad is fine, but phone is locked on 6 digit code. i turned 2 way verifications off on ipad and its fine. but phone keeps asking for 6 digit code.it… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
My Mini Ipad was given to my friend in Vietnam. Last week
My Mini Ipad was given to my friend in Vietnam. Last week one theft entered the home when nobody there and took it away. It contains too many personal important things, including pictures stored in it… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have owned my ipad years. It shut down while I was using
I have owned my ipad for several years. It shut down while I was using it a couple of days ago and when it came back up it was in the "activate iPad" mode. It will not accept my id or password ***** w… read more
Rylan Sharpe
Rylan Sharpe
IT Manager
Master\u0027s Degree
69 satisfied customers
I just installed ios9 on my iPad and am trying to set up
i just installed ios9 on my iPad and am trying to set up iCloud key chain. it ask for me to enter a verification code that was sent to my home phone number instead of my mobil phone. how can i get thi… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
i just bought a new iPad 2, when i click on an app to install,
i just bought a new iPad 2, when i click on an app to install, they ask me for my password XXXXX so i give it to them, then they ask me for my password XXXXX to verify my billing information so i give… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x