How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael T Your Own Question
Michael T
Michael T, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 3164
Experience:  2 years of college - NVQ
13888338
Type Your Mac Question Here...
Michael T is online now
A new question is answered every 9 seconds

Forgot my Apple password. Dec

Customer Question

Forgot my Apple password
JA: When did you last change your password ***** Apple ID?
Customer: Dec
JA: Did you try resetting through Apple's online account reset tool?
Customer: No
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: Mac
Expert:  Michael T replied 8 months ago.

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue

Please click HERE to reset your password ***** you are on a computer.

If you are not on a computer, let me know and I will send a different set of instructions

Thanks Mike

Customer: replied 8 months ago.
Is my password *****
Expert:  Michael T replied 8 months ago.

Well. did you change it?

Customer: replied 8 months ago.
Thought I did but it’s not working
Expert:  Michael T replied 8 months ago.

Ok please try again and make sure you are on a computer doing this.

Read everything very carefully and make sure you get it changed