Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I forgot my password. My apple air I pad. Where would I find…

Customer Question
I forgot my password ...

I forgot my password

Technician's Assistant: What device or product does this involve?

My apple air I pad

Technician's Assistant: What Operating System (OS) are you running on your iPad?

Where would I find that info?

Technician's Assistant: The Mac Technician will be able to walk you through that. How long has this been going on with your iPad? What have you tried so far?

I havenot been able to up date my I pad since I got it because I did not know my password

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Since yesterday I have not been able to get my e mails

Submitted: 5 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 30 minutes by:
3/23/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

Before we proceed further, I would like to ask you few question about this problem. May I know whether your iPad screen is asking for passcode or password?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I forgot password and everything I have tried doesn't work,
I forgot password ***** everything I have tried doesn't work, what must L do? … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
Apple said they locked me out tried to do a sign up e-mail
Apple said they locked me out tried to do a sign up e-mail address and password. Got to the part where it said to take a self y for driver license and well I forgot the other don't know how to do it. … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
I need to unlock my I pad Forgot the e-mail addy and
I need to unlock my I pad Forgot the e-mail addy and password ***** e-mail address I used when I bought doesn't exist anymore I need to put in new -mail address and password … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
I just bought a new MacBook Pro; been using a MacAir, but
I just bought a new MacBook Pro; been using a MacAir, but need more space. Time machined all data from the Air, went to Geek Squad and had them download all of then Air data into the new Pro. However,… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I have been locked out for some reason. We just bought a new
I have been locked out for some reason. We just bought a new Mac and the wife has an iPad Air 2. please unlock my I pad … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
41 satisfied customers
Need to find pass word for my system, for new phone set--up
need to find pass word for my system, for new phone set--up Chuck … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I just got notice that my Apple ID account has been locked.
I just got notice that my Apple ID account has been locked. I changed my iTunes password. And I believe I changed my Apple ID account as well. And now they said I have to call in and change everything… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Well, I have a settings notice that asks for my password and
Well, I have a settings notice that asks for my password ***** I can't find it anywhere nor do I remember it. … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I have been locked out of my I-pad, disabled because it Said
I have been locked out of my I-pad, disabled because it Said I put in wrong Password. I did not, however every I try to follow directions it stop at my birthdate, or sends e-mail not to my address. … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I upgraded my Ipad air and could not find my original
I upgraded my Ipad air and could not find my original password ***** got locked out. I now have changed the password ***** it says I pad disabled … read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
I can't explain without physically showing someone. I need
I can't explain without physically showing someone. I need an appointment with an apple tech but can't apply through ordinary channels because my Apple ID is the problem. When I try to set up a new Ap… read more
Danny Coloma
Danny Coloma
Apple Certified Macintosh Technician, ACSP, APP
20 satisfied customers
I can't get into my email acct on my ipad, Apple not sure of
Just answered changed my password ***** in March when I had a problem with my apple password ***** he changed my email password ***** I have not received an email since … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I can not erase an old e-mail address, thus cannot enter the
I can not erase an old e-mail address, thus cannot enter the password ***** that e-mail and therefore I cannot get many of the games that I played before as they require the password ***** I used with… read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
My password has been disabled & it won't let me reset it. I
My password ***** been disabled & it won't let me reset it. I m trying to enroll in messenger & I cloud … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I recently had to replace my old i pad because the glass got
I recently had to replace my old i pad because the glass got cracked. i cloud backed up all my info that I had on it except I can't get my e-mail. can you help me set up my e-mail on the new one?… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
error 6584 while trying to restore my backup from time machine
error 6584 while trying to restore my backup from time machine to a new macbook air i just bought yesterday. I was able to configure the new machine but I wanted to backup data from a particular date.… read more
Tom
Tom
3 years college
642 satisfied customers
All of a sudden at 7.40 pm EST yesterday my-Pad doesnt
all of a sudden at 7.40 pm EST yesterday my-Pad doesnt recognize my gmail user name or password. So I cannot send or receive email. I am not aware of having done anything.… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have never been able to use Mac Mail because I dont remember
I have never been able to use Mac Mail because I don't remember the password. Can you help me?… read more
Pat
Pat
Bachelor\u0027s Degree
171 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x