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I’m trying to erase all content on iphone6 which I’m no

Customer Question
I’m trying to erase...

I’m trying to erase all content on iphone6 which I’m no longer using. I need a four digit passcode and I only see a six digit.

Technician's Assistant: What Operating System (OS) are you running on your Apple device?

? Where do I find that

Technician's Assistant: The Mac Technician will be able to walk you through that. Did the application come with an uninstaller, either on the installation disc or in the application's folder on your Mac?

No

Submitted: 3 months ago.Category: Mac
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Answered in 3 minutes by:
3/23/2018
Mac Support Specialist: Michael T,
 replied 3 months ago
Michael T
Category: Mac
Satisfied Customers: 2,629
Experience: dasdasd
Verified

Hi my name is ***** ***** will he helping you with this question today

When you go to erase content on your phone it will ask you for your phone access number OR apple id password

What are you seeing?

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Customer reply replied 3 months ago
It’s first asking for my passcode and then the verification code four digits
Mac Support Specialist: Michael T,
 replied 3 months ago

Ok it will send you a verification code to your email on file

Can you check your email please? it should be there

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Customer reply replied 3 months ago
There is no code there
Customer reply replied 3 months ago
I’m still not seeing a verification code
Mac Support Specialist: Michael T,
 replied 3 months ago

Please repeat the process and it will tell your WHERE the verification code is being sent

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Customer reply replied 3 months ago
I don’t understand repeat what process
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,230
Experience: IT Engineer for over 15 years
Verified

Hi there

Do you still need assistance with this?

Please let me know

Thank you

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Customer reply replied 3 months ago
No I found an easy way to solve this through find my phone
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

Yes, via that you can erase the phone

Let me know if you need anything else

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