Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Activation is locked cant remember my password. Don't

Customer Question
Activation is locked cant...

Activation is locked cant remember my password

Technician's Assistant: When did you last change your password ***** Apple ID?

Don't remember maby 2 years ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Internal lock has been fixed only activation lock is on

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 4 hours by:
3/23/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 3 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 3 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the iCloud ID? So that we can go ahead and check what are the reset option available.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have an activation lock on my i phone and cannot remember
I have an activation lock on my i phone and cannot remember the apple id password ***** unlock my phone … read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
I HAVE A MINI IPAD WHICH HAS ACTIVATION LOCK. IT TELLS ME TO
I HAVE A MINI IPAD WHICH HAS ACTIVATION LOCK. IT TELLS ME TO ENTER MY CLOUD PASSWORD ***** I CANNOT REMEMBER THE CLOUD PASSWORD. COULD YOU PLELASE GIVE ME SOME INSTRUCTIONS ON HOW TO USE MY MINI IPAD.… read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
It locked up. I need to activate it, but it's been years
It locked up. I need to activate it, but it's been years since I first did it and can't remember, or find, my account or password. … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My Apple account was locked and I was asked to enter new
My Apple account was locked and I was asked to enter new information. I have been using same credit card for quite awhile actually it is the only one I haves used for a long time. It was refused stati… read more
Jon
Jon
Bachelors Degree
706 satisfied customers
I have an old iPhone 4 that mom wanted to try and west up a
I have an old iPhone 4 that mom wanted to try and west up a separate iCloud account for her … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Activation Locked it is asking me for an apple ID ..mine is
Activation Locked it is asking me for an apple ID ..mine is***@******.*** I think do not remember my password...#905(###) ###-####..I am stressed as this my only phone … read more
Karthik
Karthik
Mac Enthusiast
519 satisfied customers
My I pad mini locked I need help to active. time ago Maby
My I pad mini locked I need help to active JA: When did you last change your password ***** Apple ID? Customer: Long time ago Maby last year it stopped sundlly JA: Did you try resetting through Apple'… read more
Karthik
Karthik
Mac Enthusiast
519 satisfied customers
My wife's iPhone had to have a factory reset and now she
My wife's iPhone had to have a factory reset and now she can't remember her apple password … read more
Cris
Cris
60 satisfied customers
I cant remember my password for my IPad and need to reset
I cant remember my password ***** my IPad and need to reset it … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I have an ipad that I bought 3 or 4 years ago and set up for
I have an ipad that I bought 3 or 4 years ago and set up for a kid. She is gone, but left ipad. How do I reset it to factory default so I can give it to another child? … read more
Cris
Cris
60 satisfied customers
My ipad says i need to activate it but i've had it forever,
my ipad says i need to activate it but i've had it forever … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My iPad2 recently locked up on me and took me to an
Hello. My iPad2 recently locked up on me and took me to an activation lock. I am to put in my Apple ID and my password (the one I used when I set up the computer). However, I cannot remember that orig… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I have a old phone that I'm trying to give to my child but I
I have a old phone that I'm trying to give to my child but I remember the email or password ***** use to have on it. … read more
Jon
Jon
Bachelors Degree
706 satisfied customers
My ipad has locked me out. i need help in the activation to
My ipad has locked me out. i need help in the activation to get into it. i all have an apple macbook and an iPhone. i just reset my apple password ***** nothing seems to work on the old iPad. I have t… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Locked out of my ipad, about 2 years old .. not sure what
sorry cant remember.. it is what came with it whatever that is … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have a ipad and I forgot my password I cannot even get
I have a ipad and I forgot my password ***** cannot even get into my I pad. What do I do. Thank you … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
Old ipad has activation lock screen asking for password and
old ipad has activation lock screen asking for password ***** apple id used to set up the device. we don't remember the pasword no longer use the email account linked to that apple ID so can't reset t… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
My I phone went into Activation lock last night..and I cant
My I phone went into Activation lock last night..and I cant remember my password ***** my icloud id to get it back on. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x