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My iPhone 6s cannot heat when I get text messages. Phone…

Customer Question
My iPhone 6s cannot...

My iPhone 6s cannot heat when I get text messages. Phone rings good (###) ###-####

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

Not sure what I have . Can u tell me how to check

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

I have verizon

Submitted: 3 months ago.Category: Mac
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3/23/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,235
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you please hold the home and power buttons on the iPhone until you see the apple ID then release

Let the phone restart and tell me how it now functions please

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Customer reply replied 3 months ago
Ok not sure how long . Oh it just came back on
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

tell me how it now functions please

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Customer reply replied 3 months ago
Can u do it one more time. What was wrong
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

Is it now working correctly?

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Customer reply replied 3 months ago
Still didn’t get sound on phone. Please try saying hi see if
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

Go to settings, general, reset, reset settings.

Once done, tell me how it then functions please

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Customer reply replied 3 months ago
Do I reset all setting or reset network settings
Customer reply replied 3 months ago
I just reset all settings
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

reset all setting

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Customer reply replied 3 months ago
Just did it is still working
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

Go to settings, notifications, and what is set the for messages?

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Customer reply replied 3 months ago
Still waiting on the line under Apple to do something. It seems like it is stuck. Just sitting there . What now
Customer reply replied 3 months ago
Help help not doing anything.should I turn off then on again
Customer reply replied 3 months ago
Richard r u still with me
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

I asked you a question, waiting for an answer from you

Repeated below

Go to settings, notifications, and what is set the for messages?

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Customer reply replied 3 months ago
Richard I went to settings then general then reset all. Now it is stuck doing nothing
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

That is not the instructions.. again

Repeated below

Go to settings, notifications, and what is set the for messages?

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Customer reply replied 3 months ago
I just turned off & then it came on . Please try & text me
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

ok

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Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

now resolved?

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Customer reply replied 3 months ago
I barely can hear a ring for my text message. What now. Ok got it & it rang loud my friends text & I can barely hear it ring
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

When it is ringing, hold the volume up button on the side to increase the volume please

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Customer reply replied 3 months ago
I could barley hear your ring when I got your text message
Customer reply replied 3 months ago
What can I do to hear it louder
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

When it is ringing, hold the volume up button on the side to increase the volume please

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Customer reply replied 3 months ago
Barely heard what can I do to make it louder. Could hardly hear text
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

I sent you now twice the instructions to do, do the instructions I gave you

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Customer reply replied 3 months ago
Please do remote . Help
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

Please accept

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Customer reply replied 3 months ago
My bank just said they got $5 charge, a $39 & a $35 charge from just answer. Now can u do the remote for(###) ###-####
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

The payment for the remote failed, we need to continue here

When it is ringing, hold the volume up button on the side to increase the volume please

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Customer reply replied 3 months ago
U say when it is ringtone? The volume is up as high as it can go. Just paid &39 for u to do remote
Customer reply replied 3 months ago
Sorry stupid phone . When phone rings on text message it is very low
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

As a call is coming through, and you slightly hear it, then hold the volume up button to increase the volume

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Customer reply replied 3 months ago
I just did when u texted.. try again
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

test

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Customer reply replied 3 months ago
I can hear loud when u text from automated. It is when someone else texts me. My friend just texted & it did not ring just a little vibration. Not much
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago
  1. Tap the Phone app to launch it.
  2. In Phone, tap the Contacts menu at the bottom center of the screen.
  3. From your contacts list, find the name of the person whose ringtone you want to change. You can do this by searching for their name in the bar at the top or by scrolling through the list.
  4. When you've found the right person, tap their name.
  5. Tap the Edit button in the top right corner.
  6. The contact information is now editable. Look for the Ringtone option just under email (you may have to swipe down to find it). Tap Ringtone.
  7. Then set it for that person
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Customer reply replied 3 months ago
Can u just do a remote & figure it out. I don’ t have special rings for people .just one for all text messages
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

No not on the phone

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Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

IF it works fine for my messages but not other contacts it is per a person

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Customer reply replied 3 months ago
Please do remote . I paid $39 for it. Please try
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

The payment for the remote failed, we need to continue here

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Customer reply replied 3 months ago
It went thru at my bank for $39, $35 & $5 for just answer. Tell me what that was for. I ok it with my bank 1/2hr ago
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

please direct any further payment questions to customer service on***@******.***

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Customer reply replied 3 months ago
u R not going to fix my problem.
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

I provided you a set of instructions to do... repeated again below

  1. Tap the Phone app to launch it.
  2. In Phone, tap the Contacts menu at the bottom center of the screen.
  3. From your contacts list, find the name of the person whose ringtone you want to change. You can do this by searching for their name in the bar at the top or by scrolling through the list.
  4. When you've found the right person, tap their name.
  5. Tap the Edit button in the top right corner.
  6. The contact information is now editable. Look for the Ringtone option just under email (you may have to swipe down to find it). Tap Ringtone.
  7. Then set it for that person
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Richard, Apple Software Engineer
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