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My mouse moves but nothing will open on my desktop mac.

My mouse moves but...

My mouse moves but nothing will open on my desktop mac

Technician's Assistant: What Operating System (OS) are you running on your Mac?

Sorry can’t get in to check

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

There is a message for a Microsoft update but it does not open

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Answered in 1 minute by:
3/23/2018
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,125
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Shut down your Mac.
Find Command (⌘), Option, P, and R on your keyboard.
Turn on your Mac.
Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
Hold these keys until the computer restarts and you hear the startup sound for a second time.
Release the keys.

Then tell me how it functions please

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Customer reply replied 3 months ago
Apple icon appeared and line below filled, now a mouse with green on/ off button?

Is it responding?

Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,125
Experience: IT Engineer for over 15 years
Verified
Richard and 87 other Mac Specialists are ready to help you
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Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

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Customer reply replied 3 months ago
OS X Utilities comes up but does not move

Do you have a USB mouse there?

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Customer reply replied 3 months ago
up and running again. many thanks

You are welcome

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Richard
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