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I am getting "server not found" messages when trying to get…

I am getting "server...

I am getting "server not found" messages when trying to get to any earthlink web page.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Mac Mini, OSX 10.9.5

Technician's Assistant: What Operating System (OS) are you running on your Mac?

10.9.5

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

Just this morning

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Is this going to cost me?

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Answered in 5 minutes by:
3/23/2018
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,240
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the web address you are using to access this with?

Please let me know

Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,240
Experience: IT Engineer for over 15 years
Verified
Richard and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 3 months ago
http://webmail.earthlink.net/wam/index.jsp?x=1365796093

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Mac Question
Customer reply replied 3 months ago
A message say I cannot use this version of Team Reviewer with my version of OSX

ok, your Mac is then too old.

Click this link

http://webmail.earthlink.net

Does Earthlink then open?

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Customer reply replied 3 months ago
I'm afraid not. Same "server not found" message.

Can you tell me the make and model of your wifi router?

Ask Your Own Mac Question
Customer reply replied 3 months ago
My mac is not hooked up to a wifi router. However, it is a D-Link AC 1750

Thanks

Remove the power to it, wait 5 minutes, connect the power and tell me if you can now access the site please

Ask Your Own Mac Question
Customer reply replied 3 months ago
If you are talking about the wifi router, it was never hooked up, ever

Remove the power to the D-Link AC 1750, wait 5 minutes, connect the power and tell me if you can now access the site please

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Customer reply replied 3 months ago
OK, for some reason I am able to get through to earthlink on another tab ... no more problem. Thanks
Customer reply replied 3 months ago
The 1750 router was never hooked up in the first place. The Earthlink site is now available for some unknown reason. Thank You for your efforts.
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