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Bought iPhone at Robina,3/1/18. store crammed. We waited at…

Customer Question
Bought iPhone at Robina,3/1/18...

Bought iPhone at Robina,3/1/18. store crammed. We waited at table for set-up advice and lady came, servicing 4 customers and was completely harassed and I didn't absorb detail properly. Wife thinks her password ***** ***** e-mail address***@******.*** and can't remember her password. She would like to change both.

Technician's Assistant: When did you last change your password ***** Apple ID?

I have just been given a new iPhone 6 for my birthday but can't set it up as it wants to use our e-mail address for my i/d but then says it's already taken.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No but a little beyond us, I'm 84 with a younger wife. Tried to make an appt at Robina but held on for ages and gave up. Will go there ad hoc Tues am.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Many thanks

Submitted: 4 months ago.Category: Mac
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Answered in 4 minutes by:
3/23/2018
Mac Support Specialist: John T. F., Apple Consultant replied 4 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,637
Experience: 20+ years in the computer/Mac industry
Verified

Hello! I will work to provide accurate advice and info. Give me a minute to read your submission.

If Phone/Remote Services are offered, ignore them

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Mac Support Specialist: John T. F., Apple Consultant replied 4 months ago

If it says your email address is already used that means you have an existing Apple ID using that address. If you can't remember the password ***** can reset it.

Your email address is normally used as the username for your Apple ID. You should be able to reset your password ***** a computer using the site:

http://iforgot.apple.com/

1) Enter your Apple ID and click Continue. (If you have forgotten your Apple ID, click the option to “look it up” on that same page and supply the requested info. Then, once you have the ID, return to reset the password ***** needed.)

NOTE: If you are asked to confirm your trusted phone number, or asked for a “Recovery Key”, AND you also have a Mac or an iPhone, iPad, iPod Touch using the SAME Apple ID where you can currently access the home screen, STOP and let me know - otherwise continue.

2) Select the option to reset your password. Choose how to reset your password:

  • select "Answer security questions" to answer your stored security questions and then follow the rest of the steps.
  • select "Get an email" to receive an email you can use to reset your password.

3) Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site: https://appleid.apple.com/

While signed in, it's a good idea to verify that all other details are current and correct.

4) You should restart all your Apple devices before signing in with the new password.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

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