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My apple I D Does not work, cell phone, several tries i

Customer Question
Hi My apple I...

Hi My apple I D Does not work

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Cell phone

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

Several tries i cannot open the phone to use or it will not recieve calls.. i went to spark and they suggested getting in touch with you. its been like this since yesterday

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thankyou

Submitted: 3 months ago.Category: Mac
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Answered in 3 minutes by:
3/23/2018
Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 3 months ago
michelleclive
michelleclive, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 6,031
Experience: I am a computer professional with more that 7 years of experience with all major brands which includes apple as well.
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out

are you facing a problem with the password ***** apple id not getting accepted?

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Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 3 months ago

have you tried a reset of the apple id password

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Customer reply replied 3 months ago
i donot think i should have to pay money to fix a problem that is not my doing. thanks
Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 3 months ago

you may contact customer service for payment related questions

http://ww2.justanswer.com/help

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Customer reply replied 3 months ago
the phone will not allow me to reset the ID
Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 3 months ago

i can help you with the reset if you want my assistance. as i mentioned that you are at justanswer.com paid services

would you like to continue

if yes, let me know your apple id email

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Customer reply replied 3 months ago
no thankyou
Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 3 months ago

no problems

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