Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

My account was charged for something I did NOT order. I pad.

My account was...

My account was charged for something I did NOT order

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

I pad. I phone. Os unknown

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

This is first time

Show More
Show Less
Ask Your Own Mac Question
Answered in 43 minutes by:
3/23/2018
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 789
Experience: Data Systems Analyst for a School District
Verified

Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

Ask Your Own Mac Question

You can visit http://reportaproblem.apple.com/ and sign in with your apple id and password. Then you can find the item you are speaking of and then choose the problem. In this case it sounds like you would choose "I didn't authorize this purchase".

You can also reference this for more information https://support.apple.com/en-us/HT204084

I have personally done this before and was refunded the amount.

Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 789
Experience: Data Systems Analyst for a School District
Verified
Jon and 87 other Mac Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jon Your Own Question
Jon
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 789
789 Satisfied Customers
Experience: Data Systems Analyst for a School District

Jon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Your site is frozen unable to open on my MacBook Air or my
your site is frozen unable to open on my MacBook Air or my phone or my mini I pad shut down all devices and still frozen … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I am trying to log onto my 2nd gen Apple I Pad using my
I am trying to log onto my 2nd gen Apple I Pad using my long established ID:***@******.***. My password ***** always been: Budlight48. When we purchased a new 2017 model in April this year, I had give… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I am not a tech so months ago when I was trying to get out
I am not a tech so months ago when I was trying to get out of Itunes I must have hit the wrong button and found I had just purchased something from Itunes at $ .99 each month. I let it go as I didn't … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
I am trying to put my billing info into I tunes so I can
I am trying to put my billing info into I tunes so I can order an AP but it won't acknowledge my cc number as a Master Card I've had the same card and currently have no balance help … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,181 satisfied customers
I was wondering if I could sync my non apple phone to my I
I was wondering if I could sync my non apple phone to my I pad and still receive messages on my I pad? Does that make sense? … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Forgot password for I tunes please help. Older I pad and my
Unknown hand me down from bro new phone set up but can't remember password ***** get in old iPad … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have a charge on my bank account for $2.99. What is this
I have a charge on my bank account for $2.99. What is this for. Did not purchase anything. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I have an old i-pad (date unknown) that I never used until
Hello. I have an old i-pad (date unknown) that I never used until now, to film a yoga class. It was filmed in 5 segments on Monday, Feb 5. We (my "film technician") decided to put it in Dropbox for wh… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I just bought an I-pad to pair with my Mackbbok Air, but I
I just bought an I-pad to pair with my Mackbbok Air, but I don't know how to do that: specifically … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
Info such as Apple idand phone seems to have been stolen
Info such as Apple idand phone seems to have been stolen from my I pad.I was notified on my iPad that my Apple ID and phone number had been used by an unknown person for I memory and face time on a ne… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
When I try to delete from my mailbox a message comes up
When I try to delete from my mailbox a message comes up Unable to move message This message could not be moved to the mailbox rubbish … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I need assistance: 1.. in order to update my software iOS
I need assistance: 1.. in order to update my software iOS 11.2.1 my "passcode" is required. I cannot remember it and do not know how to retrieve or reestablish it. 2. what is my passcode for "settings… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I received a notice concerning a purchase that had been made
I received a notice concerning a purchase that had been made charged to my account. Date Nov,13,2017. Order IDMTBL7SW4Z Document NO 173157731405. Total amount was $339.98. I did not make this purchase… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I have a question about my I pad, It is 3 - 4 years old an I
It is 3 - 4 years old an I pad air, I somehow got locked out and it says I need the ID and password ***** was set up with I have tried everything I can think of and it wont work it says something about find my my I phone and I cloud. I never set up I cloud on my phone … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I can't get it to operate or even allow me to register
I can't get it to operate or even allow me to register because the lady who bought them for the Providence Hospital fund raiser did something about registering the five of them in her name. … read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
I do not have an apple device but have just been billed for
I do not have an apple device but have just been billed for a product that I did not order. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
None of My i phone nor i pad contacts were showing up in i
Customer: None of My i phone nor i pad contacts were showing up in i cloud. So I was trying to follow a tutorial and was just trying to sync contacts from my i phone to i cloud and realized prior to s… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I am having a terrible time trying to transfer my iTunes
I am having a terrible time trying to transfer my iTunes ripped music to my moto X android phone. I followed someone's advice and purchased a program called Wondershare for $62 which I haven't been ab… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x