Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I can’t sign into iCloud, using the 8 digit passcode, the…

Customer Question
I can’t sign into...

I can’t sign into iCloud, using the 8 digit passcode, the same as my phone?

Technician's Assistant: When did you last change your password ***** Apple ID?

Today

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Why do I need to, the digits unlock the phone

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 4 minutes by:
3/23/2018
Mac Support Specialist: Michael T,
 replied 4 months ago
Michael T
Category: Mac
Satisfied Customers: 2,629
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue.

To sign into icloud you need to use your apple id password ***** the phone code to access your phone

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I bought a new I pad. I was setting it up. Somehow I can't
I bought a new I pad. I was setting it up. Somehow I can't get to unlock. I thought I punched in the no. Right it doesn't work. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I can't log in. My password. I put in still won't work.
I can't log in JA: What exactly are you having trouble accessing? Customer: My password. I put in still won't work JA: What's the brand and model of your computer? And the Operating System (OS)? Custo… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
374 satisfied customers
My friends Charlotte Fauth, IPhone with the numberupdated
My friends Charlotte Fauth, IPhone with the number(###) ###-####updated her phone and now can't remember her password. The instructions says to go to settings to change the passcode but that not possi… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My I phone 7 plus was lost but on my new I phone 8 plus I
My I phone 7 plus was lost but on my new I phone 8 plus I know it's location but can't remember the two factor passcode. I am totally not computer savvy and I think I accidentally put my new phone in … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I need help witn my access. IPad. It is up to date as far as
just last night. Tried to change iCloud per includise question but can't get in … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I phone is locker. Mother's phone. I phone 4. Cannot open.
Mother's phone. I phone 4. Cannot open. Appears to be issue with last update. … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
Lock out of my phone. I am traveling now and this phone
I am traveling now and this phone updated by it self and can't get into my phone now … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My iPhone 6 was locked with a four digit code now it wants a
My iPhone 6 was locked with a four digit code now it wants a six digit code which I never set up. Connected the phone to iTunes and now it disabled connect to itunes … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I need a new password. Can you hel me? At the time I
I need a new password. Can you hel me? JA: When did you last change your password ***** Apple ID? Customer: At the time I purchased the phone. All but 2 yrs JA: Did you try resetting through Apple's o… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I restored the phone already but I can't unlock my old
I restored the phone already but I can't unlock my old iCloud? … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I have iPhone X my grandson playing with my phone trying to
I have iPhone X my grandson playing with my phone trying to unlock my phone (5 years old) has put me 3 times in 15 minuets in time out now I cannot unlock my phone now I'm refrin … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have an iPhone 6plus that I gave my son, he changed his
I have an iPhone 6plus that I gave my son, he changed his passcode and now he can't remember the passcode and Siri not Touch ID works on his phone, how can I get into it to change his passcode the iCl… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Help! Forgot my passcode. Last nite & didn't write it down
Help! Forgot my passcode. JA: When did you last change your password ***** Apple ID? Customer: Last nite & didn't write it down JA: Did you try resetting through Apple's online account reset tool? Cus… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Brand new iPhone 6s+ purchased yesterday will not allow me
Brand new iPhone 6s+ purchased yesterday will not allow me to get into my account. Even changed the password. Can't open iCloud therefore can't load pictures, apps, can't use iMessage, etc. I get to t… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I changed my passcode last night and now it won't accept the
I changed my passcode last night and now it won't accept the new one … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
567 satisfied customers
Last night my phone prompted me to do an upgrade, I was so
Last night my phone prompted me to do an upgrade, I was so tired and just said yes.... when the upgrade finished I was prompted to answer questions... I was asleep and remember trying to answer them b… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Downloaded a update and don't remember my code to get in have
downloaded a update and don't remember my code to get in have tried everything what do i do?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I was upgrading my Iphone6 and was told that my fingerprint
I was upgrading my Iphone6 and was told that my fingerprint did not match and as a result when I tried to return to my phone, Was was locked out. I was told by an [email protected] guy that I probably not be able … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x