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I cannot get signed in on my pro or air with known

I cannot get signed...

I cannot get signed in on my pro or air with known passwords.

Technician's Assistant: When did you last change your password ***** Apple ID?

It has been at least six months or more.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No, how do I do that?

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Answered in 9 hours by:
3/23/2018
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

you will have to reset the password

To do this

Power off the Mac

Right after you hear the chime, press and hold the Command and the R keys for a few seconds, then release. Soon, you'll see the Apple logo and spinning gear (or progress bar).

This will force the Mac to boot into OS X on the Recovery Partition that was created when you installed

When booting is complete, you'll see a window of "OS X Utilities." You won't do anything there. Instead, you'll go to the Menu bar at the top and select Utilities > Terminal.

In the terminal window type the following and hit Return.

resetpassword

A new window will open, like this:

http://www.macobserver.com/imgs/tmo_articles/20140617resetpassword1a.jpg

Click on the the main volume, then select the desired user account name in the popup. Then enter the new password (twice). A password ***** is optional. Click "Save."

Go back to the Apple Menu at the top. Select OS X Utilities > Quit OS X Utilities. That will prompt you to restart the Mac.

When the Mac restarts normally, you'll be able to log in to the administrator account with the new password ***** defined above. From there you can manage the rest of of the users if necessary with System Preferences > Users & Groups.

Let me know the results please

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Thank you

Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified
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Customer reply replied 4 months ago
I have tried this exercise several times and it hasn't worked. Is it possible for you to talk me through it on the telephone?
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