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I have forgot my apple password. It was changed a week ago…

Customer Question
I have forgot my...

I have forgot my apple password

Technician's Assistant: When did you last change your password ***** Apple ID?

It was changed a week ago when I purchased a new I-10 phone.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Submitted: 4 months ago.Category: Mac
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Answered in 3 minutes by:
3/22/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Can I have the trusted phone number which end with ‎(•••) •••-••87?

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Customer reply replied 4 months ago
All I want to do is change my password
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

I understand your concern in order to do that we need your trusted phone number so that we can go ahead and reset the password.

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Customer reply replied 4 months ago
no
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

It sound like you don't have the trusted phone number with ends with 87, right?

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Customer reply replied 4 months ago
That is my cell number. You may have(###) ###-####which is no longer used
Customer reply replied 4 months ago
I just want to create a new password ***** I can't remember the one I had
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

In this case I will opt-out and allow another expert to take over. Other experts will be able to see this question and the conversation which you had with me and they will be providing you a proper solution. Thank you for your patience.

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Customer reply replied 4 months ago
Please disregard. I've solved my problem.
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