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Is it necessary to allow "support help" from apple to have…

Customer Question
Is it necessary to...

Is it necessary to allow "support help" from apple to have access to my computer - that is take over my computer

Technician's Assistant: When did you last change your password ***** Apple ID?

My pad says I must reactivate

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I have no idea how to do. my husband set things up, can't find any papers, etc. and unfortunately he is deceased

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

Do they need to take over my computer to do the steps, i am a granny trying to survive the tech world!

Submitted: 29 days ago.Category: Mac
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Answered in 10 minutes by:
3/22/2018
Mac Support Specialist: John T. F., Apple Consultant replied 29 days ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,469
Experience: 20+ years in the computer/Mac industry
Verified

Hello! I will work to provide accurate advice and info. Give me a minute to read your submission.

If Phone/Remote Services are offered, ignore them

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Mac Support Specialist: John T. F., Apple Consultant replied 29 days ago

To clarify; is this iPad requesting the password ***** your Apple ID?

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Mike
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