Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Transferred data from old mac to my new mac so my acct on…

Customer Question
Hi transferred data from...

Hi transferred data from old mac to my new mac so my acct on old mac no longer exists.my kids forgot the network admin password ***** my mac. Need to add a user and connect to wi-fi. Plz help!

Technician's Assistant: When did you last change your password ***** Apple ID?

Mine not for a while but can't use mine. My kids is OLD!!! This is why they can't remember

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I can't get into the computer to get online at all

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
3/22/2018
Mac Support Specialist: Jason Jones, Mac Technician replied 3 months ago
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 19,249
Experience: Several years of supporting Mac systems.
Verified

Hello,

My name is***** will be the person helping you today.

The wireless password ***** ***** to your wireless modem/router. I can give you the instructions on how to recover the wireless password, but first I need to know the brand and model name of your wireless modem/router.

May I ask for the brand and model name of your wireless router or your wireless modem?

Ask Your Own Mac Question
Customer reply replied 3 months ago
we're not at home we're on vacation
Mac Support Specialist: Jason Jones, Mac Technician replied 3 months ago

Oh okay. So the Mac is asking for a username and password ***** it will allow you to connect wireless?

Ask Your Own Mac Question
Customer reply replied 3 months ago
system prefs trying to unlock system prefs type in admin name and pword to allow
Mac Support Specialist: Jason Jones, Mac Technician replied 3 months ago

I have run out of ideas.

For this reason, I am opting out of the question and allowing another expert the chance to help.

The next expert will see all that is on this page, so there will be no need to repeat anything.

When another expert picks this up, you will be notified by email.

Thank you for your patience.

- Jason

Ask Your Own Mac Question
Customer reply replied 3 months ago
thx
Customer reply replied 3 months ago
Nobody answered this. I need a refund.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Forgot my password to my Apple computer and it will not let
Forgot my password ***** my Apple computer and it will not let me change it till I put in my old one. What do I do? … read more
Jon
Jon
Bachelors Degree
701 satisfied customers
Just purchased anew phone. Already transferred data from old
Just purchased anew phone . Already transferred data from old phone. However I don't know how to set up mail, messenger, Facebook, google or anything. My phone should be synced with my iPad. iPad work… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
Ipad will not correct to wi fi. keeps saying wrong password
ipad will not correct to wi fi. keeps saying wrong password ***** it is not. … read more
Mr.Med
Mr.Med
1,188 satisfied customers
Trying to reprogram alexa with new WiFi. Spectrum.
Trying to reprogram alexa with new WiFi. JA: Who makes your router? Customer: Spectrum JA: What have you tried so far? Customer: Everything I can think of. JA: Anything else you want the Network Exper… read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
703 satisfied customers
Can't log into Mac Pro. Have tried resetting password &
Can't log into Mac Pro. Have tried resetting password & can't remember FileVault password … read more
Jon
Jon
Bachelors Degree
701 satisfied customers
I recently changed my internet provider from cable one to
I recently changed my internet provider from cable one to att and now i can't update my I phone apps because it wants my old internet address with its password ***** are no longer active. How do I cor… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I just had my i phone replaced because my old one failed.
I just had my i phone replaced because my old one failed. I'm trying to download the back up from the cloud, but I can't get connected to my Wi Fi. It's asking for my Pass word and I don't have a pass… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
My I mac is locked up. I returned from OOT X 2 wks and my
My I mac is locked up. I returned from OOT X 2 wks and my wi-fi printers won't print, and I can't get into my AOL email acct. : forgot my "keychain" password ***** appears to be key. My I pad and 2 I … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Huh. i can ask a live question here!? Nothing - just cool: I
I'm not great at background technical stuff. It's five years old and sill running the original OS, which I think is the problem. I left for to days and when i came back it was sluggish. Restarted it and now when I log in it brings me to the log in page, then a grey screen and then back to the log in page. I've tried a lot of different things and still nothing. I'm prepared to reinstall a new OS and wipe it, but would like to retrieve my music and five years of iPhone photos first, if possible … read more
Jon
Jon
Bachelors Degree
701 satisfied customers
I can't get my Wi Fi to load on my ipad even though it is on
I can't get my Wi Fi to load on my ipad even though it is on my iphone and my other ipad. What could I have done to cause this?… read more
Expert
Expert
Freelance IT Engineer
Master\u0027s Degree
1 satisfied customers
I have a brand-new Macbook Pro awhich I am trying to connect
I have a brand-new Macbook Pro awhich I am trying to connect to the wi-fi network of my two (old and new) tabletop macs. I keep getting "none of your preferred networks are available", although my hom… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
hi. i have currently an Evesham windows xp pc and am awaiting
hi. i have currently an Evesham windows xp pc and am awaiting delivery of a brand new imac. my windows pc is not wireless, but hard wired to a wireless network. when i get my new skinny screen 27inch … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I have just bought an iPad2 but cant get it to work. I switch
I have just bought an iPad2 but can't get it to work. I switch on and got to the "chose a network" and the only one thats not 'locked' are BT. i don't want anything to do with BT. How do I proceed,( I… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
Up until a week ago I was able to connect my Macbook to my
Up until a week ago I was able to connect my Macbook to my parents home wi-fi but cannot seem to any longer. Can you help? My mac was purchased towards the end of 2011 and runs on Lion. The modem/rout… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have established 2 iTunes accounts accidentally. This happened
I have established 2 iTunes accounts accidentally. This happened because I had a new email address when I purchase a new MacBookPro. I am one person, with numerous apple products (one iMac, 2 MacBook … read more
Frederick S.
Frederick S.
Quality Assurance Engineer, Entrepreneur
High School or GED
8,671 satisfied customers
Please tell me how to run safari on iPad from my iPhone when
Please tell me how to run safari on iPad from my iPhone when out in car or in place where there is no Internet, I was told that I could do this.… read more
Toby K.
Toby K.
Team Lead/Technical Support Specialist
Vocational, Technical or Trade Scho
739 satisfied customers
I lost track of my health record on Google: cant access-
I lost track of my health record on Google: can't access- I changed my user name recently. I can't remember my old password XXXXX go with my old user name. I do remember my old user name. My user name… read more
Jamie Lee
Jamie Lee
Computer Repair Consultant/ Breakfix Tec
A+ Computer Technician Certificatio
269 satisfied customers
Do not have write access to import music into iTunes. I have
Do not have write access to import music into iTunes. I have run permission repair utility, and set permissions in each individual file, and entire user file. Works on Mine (dad) but not kids. Recent … read more
Dave Huber
Dave Huber
Head IT Tech
Master's Degree
52 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x