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I am using an iMac Retina 4K (late 2015) with fusion drive,

Customer Question
I am using an...

I am using an iMac Retina 4K (late 2015) with fusion drive, (2.69 TB available of 3.11TB) and 48 GB memory. I have been using Microsoft Office 365 since October 2016. When I attempt to open a 40.1 MB document (.doc) that I have successfully opened many times in the past, the text opens, but none of the .tiff photos & .tiff documents open. I get a message: "Microsoft Word - there is not enough memory or disk space to display or print the picture." Can you help?

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

USB

Technician's Assistant: When did you last update the printer driver software?

Unknown

Submitted: 3 months ago.Category: Mac
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Answered in 4 days by:
3/27/2018
Mac Support Specialist: Mike, Mac Medic replied 3 months ago
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Welcome to justanswer.com a fee based Answer site. My name is ***** ***** verified Mac Expert not affiliated with Apple. Please reply to continue.

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Mac Support Specialist: Mike, Mac Medic replied 3 months ago

If it won't even display the pictures the problem is not your printer.

Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:

  • Version ? (right under Mac OS X)
  • Processor
  • Memory

Is your Office 365 updated?

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Customer reply replied 3 months ago
iMac Retina 5K (late 2015) V.10.12.6, 3.5 GHz Intel Core i5, 48GB Memory. Office 365 is updated regularly per contract. The comment about the printer was not mine - was made by the first person I contacted at JUSTANSWER.
Customer reply replied 3 months ago
This problem involves a single document. In view of previous unhappy consequences from allowing access to my computer, I do not want to do this.
Customer reply replied 3 months ago
It appears that I'm talking to a computer. I have already waited nearly four days for a response and find this totally unsatisfactory. I want to terminate this agreement immediately and do not expect to be charged for this minimal and totally unsatisfactory response.
Lawrence B. Owen
Mac Support Specialist: syseng, Systems Engineer replied 3 months ago
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,822
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
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Hello,

My name is David.

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