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Forgot my ipod password and apple id, two weeks ago, yes I…

Customer Question
Forgot my ipod password...

Forgot my ipod password ***** apple id

Technician's Assistant: When did you last change your password ***** Apple ID?

Two weeks ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes I reset my apple id but it won't let me in says I need the one I used when I set up the ipod two years ago

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Do I need to sterilize the ipod and start new reset

Submitted: 4 months ago.Category: Mac
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Answered in 15 minutes by:
3/22/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available. Your apple ID is normally your email address which is register with the apple.

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Customer reply replied 4 months ago
My ipod says it starts with a p but i tried all the p addresses i may have used it keeps saying the apple id or password ***** not correct
Customer reply replied 4 months ago
Where are you
Customer reply replied 4 months ago
I cannot get into itunes either
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Do you know which email address was used for the signing in to iPod?

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Customer reply replied 4 months ago
It is hooked up with find my phone as well
Customer reply replied 4 months ago
No it says i used an address that starts with a p i only use pip1 or 2 but that won’t work either
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Can I have those email address, Let me check from my end.

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Customer reply replied 4 months ago
My address is***@******.***. The ipod says p———*****@******.***
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Do you know who setup this iPod?

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Customer reply replied 4 months ago
Ya i did
Customer reply replied 4 months ago
Ya i did. This all crashed ar work
Customer reply replied 4 months ago
My i tunes account is 2Teque1a$&
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

I am sorry, Without the registered email we can't reset your account. May I know whether this password ***** *****?

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Customer reply replied 4 months ago
What password?
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

2Teque1a$&

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Customer reply replied 4 months ago
No it won’t let me in without the icloud password
Customer reply replied 4 months ago
Or 3Teque1a$&
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

In this case I will opt-out and allow another expert to take over. Other experts will be able to see this question and the conversation which you had with me and they will be providing you a proper solution. Thank you for your patience.

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Customer reply replied 4 months ago
Well how do i sterilize my i pod so i can reset it and if i do will that affect the other devices connected to this acct
Mac Support Specialist: Brandon Smith,
 replied 4 months ago
Brandon Smith
Category: Mac
Satisfied Customers: 5
Experience: Technical Services Representative. at Covenant Care
Verified

The easiest way is to restore the Ipod. just a moment and i will send you the steps to go through that. Do you have a computer with Itunes installed? and no that shouldnt affect the other devices.

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Customer reply replied 4 months ago
i have itunes installed and synced with this ipod
Mac Support Specialist: Brandon Smith,
 replied 4 months ago

ok you can follow these instructions then.

  1. Open iTunes on your Mac or PC. If you can't access a computer and your device still works, you can erase and restore your device without a computer.
  2. Connect your iPhone, iPad, or iPod to your computer with the cable that came with your device.
  3. If a message asks for your device passcode or to Trust This Computer, follow the onscreen steps. If you forgot your passcode, get help.
  4. Select your iPhone, iPad, or iPod when it appears in iTunes. For an unresponsive device or one that won't turn on, learn what to do. Or get help if your device doesn't appear in iTunes.
  5. In the Summary panel, click Restore [device].
  6. Click Restore again to confirm. Then iTunes erases your device and installs the latest iOS or iPod software.
  7. After your device restores to factory settings, it restarts. Now you can set it up as new.
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Mac Support Specialist: Brandon Smith,
 replied 4 months ago

I will start a remote session really quick and help you :) Just a moment

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Mac Support Specialist: Brandon Smith,
 replied 4 months ago

http://www.justanswer.com/remotedesktop/join.aspx?Session=6bc8931c-e574-4e79-b7d8-a0bc44799fe8

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Mac Support Specialist: Brandon Smith,
 replied 4 months ago

When the screen loads select I agree at the bottom

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Mac Support Specialist: Brandon Smith,
 replied 4 months ago

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