Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Forgot my ipod password and apple id, two weeks ago, yes I…

Customer Question
Forgot my ipod password...

Forgot my ipod password ***** apple id

Technician's Assistant: When did you last change your password ***** Apple ID?

Two weeks ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes I reset my apple id but it won't let me in says I need the one I used when I set up the ipod two years ago

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Do I need to sterilize the ipod and start new reset

Submitted: 2 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 15 minutes by:
3/22/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 463
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available. Your apple ID is normally your email address which is register with the apple.

Ask Your Own Mac Question
Customer reply replied 2 months ago
My ipod says it starts with a p but i tried all the p addresses i may have used it keeps saying the apple id or password ***** not correct
Customer reply replied 2 months ago
Where are you
Customer reply replied 2 months ago
I cannot get into itunes either
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Do you know which email address was used for the signing in to iPod?

Ask Your Own Mac Question
Customer reply replied 2 months ago
It is hooked up with find my phone as well
Customer reply replied 2 months ago
No it says i used an address that starts with a p i only use pip1 or 2 but that won’t work either
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Can I have those email address, Let me check from my end.

Ask Your Own Mac Question
Customer reply replied 2 months ago
My address is***@******.***. The ipod says p———*****@******.***
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Do you know who setup this iPod?

Ask Your Own Mac Question
Customer reply replied 2 months ago
Ya i did
Customer reply replied 2 months ago
Ya i did. This all crashed ar work
Customer reply replied 2 months ago
My i tunes account is 2Teque1a$&
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

I am sorry, Without the registered email we can't reset your account. May I know whether this password ***** *****?

Ask Your Own Mac Question
Customer reply replied 2 months ago
What password?
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

2Teque1a$&

Ask Your Own Mac Question
Customer reply replied 2 months ago
No it won’t let me in without the icloud password
Customer reply replied 2 months ago
Or 3Teque1a$&
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

In this case I will opt-out and allow another expert to take over. Other experts will be able to see this question and the conversation which you had with me and they will be providing you a proper solution. Thank you for your patience.

Ask Your Own Mac Question
Customer reply replied 2 months ago
Well how do i sterilize my i pod so i can reset it and if i do will that affect the other devices connected to this acct
Mac Support Specialist: Brandon Smith,
 replied 2 months ago
Brandon Smith
Category: Mac
Satisfied Customers: 5
Experience: Technical Services Representative. at Covenant Care
Verified

The easiest way is to restore the Ipod. just a moment and i will send you the steps to go through that. Do you have a computer with Itunes installed? and no that shouldnt affect the other devices.

Ask Your Own Mac Question
Customer reply replied 2 months ago
i have itunes installed and synced with this ipod
Mac Support Specialist: Brandon Smith,
 replied 2 months ago

ok you can follow these instructions then.

  1. Open iTunes on your Mac or PC. If you can't access a computer and your device still works, you can erase and restore your device without a computer.
  2. Connect your iPhone, iPad, or iPod to your computer with the cable that came with your device.
  3. If a message asks for your device passcode or to Trust This Computer, follow the onscreen steps. If you forgot your passcode, get help.
  4. Select your iPhone, iPad, or iPod when it appears in iTunes. For an unresponsive device or one that won't turn on, learn what to do. Or get help if your device doesn't appear in iTunes.
  5. In the Summary panel, click Restore [device].
  6. Click Restore again to confirm. Then iTunes erases your device and installs the latest iOS or iPod software.
  7. After your device restores to factory settings, it restarts. Now you can set it up as new.
Ask Your Own Mac Question
Mac Support Specialist: Brandon Smith,
 replied 2 months ago

I will start a remote session really quick and help you :) Just a moment

Ask Your Own Mac Question
Mac Support Specialist: Brandon Smith,
 replied 2 months ago

http://www.justanswer.com/remotedesktop/join.aspx?Session=6bc8931c-e574-4e79-b7d8-a0bc44799fe8

Ask Your Own Mac Question
Mac Support Specialist: Brandon Smith,
 replied 2 months ago

When the screen loads select I agree at the bottom

Ask Your Own Mac Question
Mac Support Specialist: Brandon Smith,
 replied 2 months ago

Do you still need assistance?

Ask Your Own Mac Question
Was this answer helpful?
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Apple ID not working on my iPhone but works on my computer
My apple id will not work on my iphone but works on my computer, I am not able to download anything onto my phone. How do I fix this? I have changed my password ***** times and it still does not work.… read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
How do I unsync my iphone 6 from my husbands iphone 6. I
how do I unsync my iphone 6 from my husbands iphone 6. I want to keep the calendars synced… read more
Ashik
Ashik
Master\u0027s Degree
5,100 satisfied customers
I have iPhone 7 stuck on updating iCloud settings. just
i have iPhone 7 stuck on updating iCloud settings. … read more
Ashik
Ashik
Master\u0027s Degree
5,100 satisfied customers
How do I delete an iCloud address on my iPhone and I Pad? It
How do I delete an iCloud address on my iPhone and I Pad? It pops up unable to delete use iMessage and FaceTime. … read more
Justin Johnson
Justin Johnson
Founder
2,024 satisfied customers
Can't remember my iCloud password. IPad mini and iPhone 7.
No I just want my password ***** get into my accounts… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
100 satisfied customers
I don't remember my icloud account. IPhone 6plus. Since
I don't remember my icloud account JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: iPhone 6plus JA: How long has this been going on with your iPhone? W… read more
JUNKO LOUISE
JUNKO LOUISE
BSC
4 satisfied customers
I have recently purchased a iPhone 7 and also 50gb of iCloud
I have recently purchased a iPhone 7 and also 50gb of iCloud storage. My phone storage is apparently full, but only 5gb has been stored to my iCloud. How do I send all my photos and videos to my iClou… read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
288 satisfied customers
My iPhone and iMac are not connecting with iCloud,
Yesterday. I re-started yesterday and also shut down and re-started. The main issue is that on my iMac it wants me to sign in to other devices to approve the Mac book air but then it won't send a message to my iPhone even though I know the two are linked. It says won't approve. … read more
Karthik
Karthik
Mac Enthusiast
463 satisfied customers
I need my iPhone 7 iCloud backed up. Apparently it hasn't
I need my iPhone 7 iCloud backed up. Apparently it hasn't been done for 3 weeks. I try to back it up near WiFi, plugged into power, etc. Nothing working. I have not been able to get rid of this messag… read more
Ashik
Ashik
Master\u0027s Degree
5,100 satisfied customers
I wanted to download my iphone information to icloud, and in
I wanted to download my iphone information to icloud, and in the process I wiped out two years of text messages (which also had important photos) and contacts. Apparently I wasn't really understanding… read more
Eric Ewing
Eric Ewing
University IT Manager
173 satisfied customers
I do not seem to find the iCloud icon under settings. Iphone
I do not seem to find the iCloud icon under settings … read more
Jon
Jon
Bachelors Degree
634 satisfied customers
It keeps asking for iCloud email and password on my iPhone
It keeps asking for iCloud email and password ***** my iPhone and ipad … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,417 satisfied customers
Ive just lost EVERYTHING on my iphone. I plugged it into
I've just lost EVERYTHING on my iphone. I plugged it into our Mac desktop this morning, and got a message asking if I wanted to set it up as a new phone (which I now realise I should have done!) -or I… read more
Mike
Mike
Mac Medic
8,555 satisfied customers
How Do I Fix “iTunes Could Not Connect to This iPhone, The
How Do I Fix “iTunes Could Not Connect to This iPhone, The Value is Missing”? … read more
Ashik
Ashik
Master\u0027s Degree
5,100 satisfied customers
How to approve my ipad
how to approve my ipad… read more
Ashik
Ashik
Master\u0027s Degree
5,100 satisfied customers
My iPhone 4 cannot dial out or receive calls. This began at
My iPhone 4 cannot dial out or receive calls. This began at 11 am this morning after a 3 hour conference call. Is there anything I can do to avoid visiting the Apple Store?… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
I cannot login to iCloud Control Panel for PC; I can log into
I cannot login to iCloud Control Panel for PC; I can log into iCloud.com… read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
iCloud backup on iPhone stuck at estimating time remaining
Trying to do a backup to icloud on my iphone. it is stuck in estimating time remaining. Is this normal or have I missed a step.… read more
Toby K.
Toby K.
Team Lead/Technical Support Specialist
Vocational, Technical or Trade Scho
739 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x