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We forgot our apple password. A couple months ago. No we…

Customer Question
We forgot our apple...

We forgot our apple password

Technician's Assistant: When did you last change your password ***** Apple ID?

A couple months ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No we don’t know how to

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

How to get the apple password

Submitted: 4 months ago.Category: Mac
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Answered in 3 minutes by:
3/22/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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Customer reply replied 4 months ago
TCA v13525
Customer reply replied 4 months ago
F
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 4 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** i will continue to help you with your issue. Your other expert cannot reply as you 'opted them out'.

You can reset your apple password ***** depending on what backup you put in place like this:

Reset your apple password:

Getting in will depend on how you set up your apple id recovery:

Go to your https://appleid.apple.com/#!&page=signin and click ""Forgot Apple ID or password."" If asked to confirm your phone number, use steps for two-factor authentication instead.
Enter your Apple ID.
Select the option to reset your password, then choose Continue.
Choose how to reset your password:
To answer your security questions, select ""Answer security questions"" and follow the rest of the steps.
To get email instead, select ""Get an email."" To reset your password, use the email that we send to your primary or rescue email address. Didn't get the email?
If asked for a Recovery Key, use the steps for two-factor authentication or two-step verification instead.

Try those steps to recover the password ***** let me know the results. If we need further instructions, just let me know either way.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. Reply with any and all errors or concerns referring to your technical issue.

Thank you,

~Franklin"

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Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 4 months ago

Did you have any other follow up questions for this issue tonight?

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Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 4 months ago

did you have any other follow up questions for this issue? Please rate with fifth start to close out this issue or leave me a reply if you need further help.

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