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I try to instal Office for Mac and its asking me for

Customer Question
I try to instal...

I try to instal Office for Mac and its asking me for administrator name and pass I write them down but are not recognkzed

Technician's Assistant: What version of iTunes are you using to sync your Mac?

Latest version ... was installed some days a go

Technician's Assistant: When did you last reboot?

I can't because are two users and its asking me for admin name and pass and because are not recognised doesn't reboot

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Only how I can go ahead, using the name of the admin and the pass that ist starting , opening the computer to let me instal Office

Submitted: 3 months ago.Category: Mac
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Answered in 5 minutes by:
3/22/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,063
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Is it asking for the username and password ***** the MAC?

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