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In trying to finish setting the two-step verification

In trying to finish...

In trying to finish setting the two-step verification process, what I think is my password ***** getting rejected. And it seems that I need the password ***** order to change my password.

Technician's Assistant: When did you last change your password ***** Apple ID?

It’s been a couple of years. I was just trying to change it now.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes, that’s the change process I was just referring to.

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Answered in 3 minutes by:
3/22/2018
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 41,181
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified

Hi,
I'm sorry about the issue. Are you trying to set up two-step verification for your Apple ID account?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please reply at the box below. Thank you,

Ask Your Own Mac Question
Customer reply replied 4 months ago
I Have Windows but am not sure which version—how can I tell?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Please reply at the box below. Thank you,

Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 41,181
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified
Viet - Mac Tech and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
I use Gmail
Customer reply replied 4 months ago
Are you still there?
Customer reply replied 4 months ago
I’m trying to do this on my iPhone 8
Customer reply replied 4 months ago
Are you there?

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can fix your Apple ID account password ***** through your computer for you, then it will work on your phone:

https://tinyurl.com/y7wy32vb
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

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1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

https://tinyurl.com/y7wy32vb
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.

Ask Your Own Mac Question
Customer reply replied 4 months ago
I don’t understand the Control plus J instruction. Please explain.

Do you see a key called Ctrl on your computer's keyboard?

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Customer reply replied 4 months ago
I told you, I’m on my iPhone.

Can you please open your email on your computer now, then open the latest email message from me (Viet / JustAnswer) on your computer, then click on the View response / link in my email in order to communicate with me at this page on your computer. Thank you.

Ask Your Own Mac Question

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.

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Viet - Mac Tech
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 41,181
41,181 Satisfied Customers
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.

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