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I bought a Behringer X Air XR-18. Downloaded the app on my I…

Customer Question
I bought a Behringer...

I bought a Behringer X Air XR-18. Downloaded the app on my I pad. Not able to get the sound out.

Technician's Assistant: What Operating System (OS) are you running on your iPad?

9.3.5

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

I am unfamiliar with Behringer mixers. I have a Bose system with Tone Match and Bose L1 Model 2. I am trying to combine with XR18

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I got the mixer a few days back but found time today being snowed in. Have a party on Friday night. Would love to use it.

Submitted: 4 months ago.Category: Mac
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Customer reply replied 4 months ago
When can I expect a response?
Answered in 14 hours by:
3/22/2018
Mac Support Specialist: syseng, Systems Engineer replied 4 months ago
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,839
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified

Hello,

My name is David.

I recommend that you update your iOS if possible to 11 and then test to see if the issue is resolved.

To do that plug the iPad into power and connect it to the Internet through your Wi-Fi. Then select Settings then General then Software Update. Select Download and Install. If a message asks to temporarily remove apps because iOS needs more space for the update, tap Continue.

Follow the remaining prompts to complete the update.

Then test to see if the issue is resolved.

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