Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My Mac not accepting the password I usually use to login.

Customer Question
My Mac not accepting...

My Mac not accepting the password ***** usually use to login. What now?

Technician's Assistant: When did you last change your password ***** Apple ID?

Don't recall, long time. Apple ID maybe never.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Can't login to use the Mac to do that

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I've verified the Apple ID so far, can't find a way to get password ***** Perhaps need to reset password?

Submitted: 1 month ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 9 minutes by:
3/22/2018
Mac Support Specialist: Jon, Mac Enthusiast replied 1 month ago
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 659
Experience: Data Systems Analyst for a School District
Verified

Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

Ask Your Own Mac Question
Mac Support Specialist: Jon, Mac Enthusiast replied 1 month ago

Just to confirm because depending on what your answer is, will determine different instructions. The question is, when you say the mac is not accepting the password, is it the very first log in screen you once you power on the mac? Or is this when you are already signed into your mac but your trying to sign into icloud or use your apple id and password ***** in itunes?

Please let me know. Thanks for your time.

Ask Your Own Mac Question
Customer reply replied 1 month ago
The initial login when I power up is where I'm stuck. Oddly, I can browse as a guest user, but not being recognized by my own MBP with the same password ***** has worked since I bought it. I have now verified my APPLE ID, & reset the password ***** with that, which the MBP also doesn't accept. When I try getting into gmail, I click on the button after entering my email address, then nothing happens, but I can get onto cbsnews.com. This has me scratching my head.
Customer reply replied 1 month ago
When lodgon was not successful, I force-closed to get to recovery mode, but neither of the password's tried has worked. Then I had some success going in as a guest, but still unable to get into gmail from guest.
Mac Support Specialist: Jon, Mac Enthusiast replied 1 month ago

Ok thanks for clarifying. Yes, guest will work no matter what as there is no password ***** with that account. So therefore in order for you to bypass the password ***** your other original macbook user account, it's going to look overwhelming, but just try one option at a time as one of them should work. It's not easy since that would defeat the point of a password ***** let me know if you have any questions along the way.

Option #1- Single user mode

1. restart computer and hold the Command key (or the apple key for older keyboards) and the "S" key.

2. wait for terminal to show - this will look like a bunch of white text

3. you can release the keys you did in step 2 once you see the white text appear.

4. when the white text stops loading, type /sbin/mount -uaw

5. press enter

6. type rm /var/db/.applesetupdone

7. press enter

8. type reboot

9. press enter

This will let you create a new admin account when you reboot your computer. If this happens, don’t worry if you don’t see your normal desktop and files. Remember, you created a new admin user account so you will now need to do the following:

1. Click the apple

2. Click System Preferences

3. Users and Groups

4. Choose your old user account on the left side menu

5. Click the “change password” button on the right side menu.

Now you can sign out of your new admin account you had created temporarily and choose to sign into your old original user account and use the new password ***** have just created.

Option #2:

1. restart computer and hold the Command key (or the apple key for older keyboards) and the "s" key.

2. when the white text stops loading, enter in these terminal commands to create a brand new admin account (hitting return after each line):

mount -uw /

rm /var/db/.AppleSetupDone

shutdown -h now

4. After rebooting you should have a brand new admin account. When you login as the new admin you can simply delete the old one and you’re good to go again!

Option #3

  1. Turn off your Mac (choose Apple > Shut Down).
  2. Press the power button while holding down Command-R. The Mac will boot into Recovery mode. When you see the load bar appear you can let go of the keys. It may take a few minutes to load.
  3. Choose Utilities > Terminal.
  4. Enter resetpassword (all one word, lowercase letters) and press Return
  5. Select the volume containing the account (normally this will be your Main hard drive).
  6. Choose the account to change with Select the User Account.
  7. Enter a new password ***** re-enter it into the password *****
  8. Enter a new password ***** related to the password.
  9. Click Save.
  10. A warning will appear that the password ***** changed, but not the Keychain Password. Click OK.
  11. Click Apple > Shut Down.

Now start up the Mac. You can login using the new password.

If you have any questions along the way, please let me know.

If I have helped in any way, please consider to rate my services with the stars next to my name as it helps others know I am here to help.

If for some reason you still need help, please do not rate my services in a negative way but instead just let me know what happened or what did not work and I will continue to help you troubleshoot the issue.

Ask Your Own Mac Question
Customer reply replied 1 month ago
logon
Customer reply replied 1 month ago
Will need to try again later, need to go see a patient for next few hours. When I tried option1, I got a momentary screen I couldn't even read before it was replaced by the Apple screen, then the login page with my account & guest user. If that changes the advice, please let me know, I'll check back once I'm able to try later tonight. Thanks.
Customer reply replied 1 month ago
Got those screens while holding down control & s keys.
Mac Support Specialist: Jon, Mac Enthusiast replied 1 month ago

If you are not able to get into single user mode at all with command and S then something else may be wrong. You can then try option one and if that doesn't work let me know. But make sure that when attempting to boot into single user mode or any mode for that matter make sure your holding down the Command and S keys right away after the mac reboots.

Let me know what happens after your patient no problem.

Ask Your Own Mac Question
Customer reply replied 1 month ago
Tried all 3, no luck.How much extra to have you connect securely to my device and have a try to resolve the issue?
Customer reply replied 1 month ago
Found my answer, $39 extra. If you can't resolve the issue, do I get refund on everything? On a very tight budget, but need the MBP to do my job away from my office.
Mac Support Specialist: Jon, Mac Enthusiast replied 1 month ago

Its hard to figure out what happened without much feedback from what happened or didn't happen with each of the options you tried. The answer to your question regarding a refund is that yes if you are not fully satisfied with our answer you can request a refund. However, I would like to opt out of this question so that we can see if another expert may be able to provide you more things to try.

Ask Your Own Mac Question
Mac Support Specialist: Dustin, Mac Support Specialist replied 1 month ago
Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 13,991
Experience: Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

Did you still need help with this issue or not?

I'll be waiting for your reply, thank you.

Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

Ask Your Own Mac Question
Customer reply replied 30 days ago
Still unable to log on, was unable to try the options Jon gave me because I can get to the screen needed. I'm ending up at my usual login screen, after another screen flashes by for a split-second, even when I force recovery mode I don't get a screen where I can I put commands to resolve the issue.
I've already confirmed my AppleID, & have reset the password ***** that at least twice, apparently successfully using my phone. The password ***** for login to my MBP remains what it has always been, but neither that password ***** the others I've tried are being recognized.
I'm able to enter as a guest user only so far, and able to connect online that way, but it takes more time & is getting frustrating. Willing to try other suggestions if you have any ideas.
Mac Support Specialist: Dustin, Mac Support Specialist replied 30 days ago

To be clear, you cant boot into command R < recovery mode, and get to the terminal to reset the password?

Where do you get stuck at ?

Ask Your Own Mac Question
Customer reply replied 29 days ago
I can get to recovery mode using command+r. Once there not sure which option to proceed with.What I've been unable to do is get into single-user mode, using command+s, as Jon instructed. Each time I try getting to single-user, I end up with my usual screen for login, with the Sierra background and options for my account & guest user. I can get online with guest user, but can't access my gmail from that. My password ***** on the login screen has not changed, even though I've changed passwords twice now, and none of the 3 passwords (original or either new one) is being recognized.I've verified my AppleID, and have reset password ***** in the last few days, which were apparently successful, but those new passwords are not being recognized when I attempt to login to my account. When I try to use my AppleID, I get a message in red that says "Couldn't sign in because of a server error. Try signing in again." Have tried this with all 3 passwords, same result. All using the gmail account that I know is correct, as the AppleID.
Customer reply replied 29 days ago
I can get to recovery mode using command+r. That takes me to a MacOS Utilities screen. Once there, not sure which option to proceed with.What I've been unable to do is get into single-user mode, using command+s, as Jon instructed. Each time I try getting to single-user, I end up with my usual screen for login, with the Sierra background and options for my account & guest user. I can get online with guest user, but can't access my gmail from that. My password ***** on the login screen has not changed, even though I've changed passwords twice now, and none of the 3 passwords (original or either new one) is being recognized.I've verified my AppleID, and have reset password ***** in the last few days, which were apparently successful, but those new passwords are not being recognized when I attempt to login to my account. When I try to use my AppleID, I get a message in red that says "Couldn't sign in because of a server error. Try signing in again." Have tried this with all 3 passwords, same result. All using the gmail account that I know is correct, as the AppleID.
Mac Support Specialist: Dustin, Mac Support Specialist replied 29 days ago

If you can access command r, then you need to go into utilities, terminal, and follow these steps.

https://www.macworld.co.uk/how-to/mac/forgotten-mac-password-3594395/

Let me know if you run into any issues resetting your password ***** those steps.

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Ask Your Own Mac Question
Customer reply replied 28 days ago
May have stumbled across at least partial reason for issue, my SSD is full. Ran first aid with disk utility, no problem found. I didn't find 'terminal' anywhere on the page, so couldn't try your advice.
Mac Support Specialist: Dustin, Mac Support Specialist replied 28 days ago

This guide, will show you steps with pictures of how to use the recover partition, and terminal, to reset the password.

try following this and let me know where you get stuck

https://www.hongkiat.com/blog/reset-osx-user-account-password/

Ask Your Own Mac Question
Was this answer helpful?
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 13,991
13,991 Satisfied Customers
Experience: Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
On my desktop is a different iCloud account and its not
On my desktop is a different iCloud account and its not taking my password … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
Imy iCloud account is asking for my password & is not
Imy iCloud account is asking for my password & is not accepting the one I have ... so I need to reset the password … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
Password and iCloud, iPad, I tried to unlock it not working
I tried to unlock it not working and every sense yesterday … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
I am trying to log into iCloud and it is asking for password
I am trying to log into iCloud and it is asking for password ***** ID. I have an Apple password (i.e., 5060 Are69) but I don't know the ID. I can log into my IPad with 5060. but I really want to activ… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
My password is not working on my iCloud @me account. It
My password ***** ***** working on my iCloud @me account. It works on my iPhone but not my mac pro … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
79 satisfied customers
Trying to get in my iCloud could not remember password and
Trying to get in my iCloud could not remember password ***** now it is locked since last night try to get password ***** and the keep send it to the iCloud address … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
79 satisfied customers
Icloud unlock. No idea. But no result. Mam any icloud tools
icloud unlock JA: When did you last change your password ***** Apple ID? Customer: no idea JA: Did you try resetting through Apple's online account reset tool? Customer: yes but no result JA: Anything… read more
Justin Johnson
Justin Johnson
Founder
1,827 satisfied customers
It's iCloud and can it cannot load because there's a problem
It's iCloud and can it cannot load because there's a problem since I updated my OS … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
I need to increase my iCloud storage. In settings it is
I need to increase my iCloud storage. In settings it is asking for my password ***** iTunes ( my Apple ID) I do not know my Apple ID.… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
It keeps asking for iCloud email and password on my iPhone
It keeps asking for iCloud email and password ***** my iPhone and ipad … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
Tried to sign in to iCloud drive ; took a while due to
Tried to sign in to iCloud drive ; took a while due to different IDs somehow lost all folders from both 'desktop' and 'documents' They are neither on icloud nor in original location Desktop and Docume… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
Cannot remember accuratlelysign in and password for icloud.
Cannot remember accuratlelysign in and password ***** icloud … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
Story short: My Apple AND iCloud passwords are not being
Long story short: My Apple AND iCloud passwords are not being accepted at a time when I am trying to include other devices. I think I have made a terrible mess of it. I want to simplify it by not incl… read more
Terry White II
Terry White II
Mac+ Advisor
Associates
26 satisfied customers
On the settings it wants me to agree to icloud and I have
On the settings it wants me to agree to icloud and I have but red circle won't go away … read more
Justin Johnson
Justin Johnson
Founder
1,827 satisfied customers
ICloud is full, but cannot access as we have forgotten the
iCloud is full, but cannot access as we have forgotten the password … read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
788 satisfied customers
Lost my password on iCloud. Lost my password on iCloud.
Lost my password ***** iCloud JA: What exactly are you having trouble accessing? Customer: Lost my password ***** iCloud JA: What's the brand and model of your computer? And the Operating System (OS)?… read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
I need a password in order to get iCloud. Without iCloud it
I need a password ***** order to get iCloud. Without iCloud it seems to be screwing up my Rogers email account. … read more
Justin Johnson
Justin Johnson
Founder
1,827 satisfied customers
My icloud is full. My icloud is full. IMac OS10.13.1 i
iMac OS10.13.1 i removed my large photo and video files from iCloud … read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
788 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x