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Cannot open has disabled says connect to iTunes. Went to…

Customer Question
Cannot open has disabled...

Cannot open has disabled says connect to iTunes

Technician's Assistant: What version of iTunes are you using to sync your Apple device?

Went to Green Hills Nashville, TN to unlock today .was told store closed past 6 mos???

Technician's Assistant: When did you last reboot?

????

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thanks

Submitted: 4 months ago.Category: Mac
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Answered in 3 minutes by:
3/21/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Customer reply replied 4 months ago
I do not know
I really need my phone
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Before we proceed further, I would like to ask you few question about this problem. Do you have any computer like Windows 10/8/7 or Mac OSx? So that I will be taking care of this issue by taking a remote access using secure remote connect.

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Customer reply replied 4 months ago
please restore my phone
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

We need a computer for restoring your iPhone. Do you have windows computer?

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Customer reply replied 4 months ago
what do I need to do?
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Do you have any windows computer?

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