Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

A cousin was told I asked for money when I did not. It looks…

Customer Question
A cousin was told...

A cousin was told I asked for money when I did not. It looks as though I’ve been hacked. I use an iPad.

Technician's Assistant: What Operating System (OS) are you running on your iPad?

I do not know.

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

Just happened yesterday and have tried nothing.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Nothing

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 4 minutes by:
3/21/2018
Mac Support Specialist: John T. F., Apple Consultant replied 3 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,633
Experience: 20+ years in the computer/Mac industry
Verified

Hello! I will work to provide accurate advice and info. Give me a minute to read your submission.

If Phone/Remote Services are offered, ignore them

Ask Your Own Mac Question
Mac Support Specialist: John T. F., Apple Consultant replied 3 months ago

Can you describe the issue in more detail please?

Ask Your Own Mac Question
Customer reply replied 3 months ago
What do mean?
Mac Support Specialist: John T. F., Apple Consultant replied 3 months ago

You say it looks as though you have been hacked but have provided little information to indicate why you think so, etc...

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

3,633 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
How do I retrieve my lost Notes (also lost on iPad)? 11.4 on
How do I retrieve my lost Notes (also lost on iPad)? … read more
Harry
Harry
2,046 satisfied customers
My Apple ID was disabled and I've tried everything I can
My Apple ID was disabled and I've tried everything I can think of to reset it including asking my computer Wiz like yourself Sister what I could be doing wrong. That's when she told me to contact you … read more
Harry
Harry
2,046 satisfied customers
Can I get hangout on my iPad, I don't have a cell or iPhone,
Can I get hangout on my iPad, I don't have a cell or iPhone , just a landline one. … read more
Jon
Jon
Bachelors Degree
701 satisfied customers
Can I get hangout on my iPad, I don't have a cell or iPhone,
Can I get hangout on my iPad, I don't have a cell or iPhone , just a landline one. … read more
Irina Kravchenko
Irina Kravchenko
Engineer of information networks
1 satisfied customers
I have tried to login to get my products many times a nd
I have tried to login to get my products many times a nd EVERY TIME it returns me to the login page with no results. I've tried to register using different passwords to no avail. I am very frustrated.… read more
Harry
Harry
2,046 satisfied customers
My ipad will not allow me to enter my cell number in
My ipad will not allow me to enter my cell number in settings under messages. They no longer sinc! My ipad will only receive under my email. I've tried all the steps like turning off Apple ID on ipad … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
My iPad says restart game, I can't even go to help on the
My iPad says restart game, I can't even go to help on the game, what's going on? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I was just wondering why the voice activated “ Siri”
Hey, I was just wondering why the voice activated “Hey Siri” function doesn't work on my Apple IPad mini 2. … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
I am contacting you to find out if an iOS security crash has
Hello. My name is ***** ***** I am contacting you to find out if an iOS security crash has been enabled by hackers/virus on iPad Mini 4 using a Safari browser? My cousin received a notice regarding th… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I suspect my iPad might have been hacked by someone
I suspect my iPad might have been hacked by someone impersonating Apple. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
Have multiple Facebook accounts would like to delete all but
Have multiple Facebook accounts would like to delete all but one … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I'm trying to figure out why I can't purchase stuff on my
I'm trying to figure out why I can't purchase stuff on my iPad credit card I have is good but it's not let me purchase stuff … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I do not know what's going on my Apple device for some
I do not know what's going on my Apple device for some reason I've been locked out of Facebook I do not know why I cannot tell you but this is my accounts ginger and Rosie to forever you guys keep sen… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I'm trying to set up my new iPad mini and thought I was all
I'm trying to set up my new iPad mini and thought I was all set. However, I can't sign in now because I apparently am using the wrong “passcode”. I've been locked out for 1 minute! 5 minutes, and now … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
All of a sudden, when I'm playing a game and try to make an
All of a sudden, when I'm playing a game and try to make an in-ap purchase I'm told these aren't allowed on my device. I've been doing this regularly for years.....what's happened? I've rebooted and l… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I am locked out of my iPhone 7 How can I retrieve password
I am locked out of my iPhone 7 How can I retrieve password ***** having to erase, etc? I've been having difficulties recently because I'm not tech savvy and don't know what I'm doing when I click on v… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My iPad keeps telling me that my Apple ID has been disabled.
My iPad keeps telling me that my Apple ID has been disabled. … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
Got this alert on my iPad. 1-844-258-4546 they said I had
Got this alert on my iPad. 1-***-***-**** they said I had been hacked. They wanted money for security and I hack. I talked to one guy for 40 minutes, the supervisor for 10 minutes. I almost paid money… read more
Lorenz Vauck
Lorenz Vauck
Computer Expert
Electrical Engineering
71 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x