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Unable to open documents in word or excel after restore. 3…

Customer Question
Unable to open documents...

Unable to open documents in word or excel after restore.

Technician's Assistant: When could you last open your Excel?

3 weeks ago.

Technician's Assistant: Did you recently update your software or Operating System (OS)?

No.

Submitted: 3 months ago.Category: Mac
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Answered in 5 minutes by:
3/21/2018
Mac Support Specialist: Jason Jones, Mac Technician replied 3 months ago
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 19,236
Experience: Several years of supporting Mac systems.
Verified

Hello,

My name is***** will be the person helping you today.

When you attempt to open the documents, what happens? Are you given any type of error message or do they simply not open?

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