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Every time I type in my password it says its incorrect. so I…

Customer Question
Every time I type...

Every time I type in my password ***** says its incorrect. so I change my password, and it still says it's incorrect. What am I doing wrong?

Technician's Assistant: When did you last change your password ***** Apple ID?

Just now

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I think so

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No, except that for everything I have a password ***** when I type it in, it always rejects it.

Submitted: 3 months ago.Category: Mac
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Answered in 5 minutes by:
3/21/2018
Mac Support Specialist: Jason Jones, Mac Technician replied 3 months ago
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 19,249
Experience: Several years of supporting Mac systems.
Verified

Hello,

My name is***** will be the person helping you today.

When you go through the process of resetting your password, does it appear to work or does it not allow you to do so?

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Customer reply replied 3 months ago
I type in a new password, try to enter the app, and it says it's the wrong password
Customer reply replied 3 months ago
forget it
Mac Support Specialist: Jason Jones, Mac Technician replied 3 months ago

You wish to forget it or do you wish to continue?

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Customer reply replied 3 months ago
I do not wish to continue for that amount of money
Customer reply replied 3 months ago
Please rescind my request for help and return my &5
Mac Support Specialist: Jason Jones, Mac Technician replied 3 months ago

I will send in your refund request.

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Customer reply replied 3 months ago
Thanks
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