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I have Iomega LDHD-UP with several thaings saved on it from…

Customer Question
I have Iomega LDHD-UP...

I have Iomega LDHD-UP with several thaings saved on it from a PC. I have moved to a Mac and cannot even get the Iomega recognized. Is there a way to get a Mac to recognize it so I can find what is on it before I format it.\?

Technician's Assistant: What Operating System (OS) are you running on your Mac?

High Sierra

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

I have just tried plugging it in and it is not recognized in finder or on desktop

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

The hard drive does make an occasional buzz but still does not show up.

Submitted: 1 month ago.Category: Mac
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Answered in 13 hours by:
3/22/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 1 month ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 44,600
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

If you connect it on another computer, does that computer detect it?

Please let me know

Thank you

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Customer reply replied 1 month ago
Not another Mac
Customer reply replied 1 month ago
PC yes Mac no
Mac Support Specialist: Richard, Apple Software Engineer replied 1 month ago

Ok, it looks then to be formatted in the windows format, and the Mac then cannot read it.

Do you have data on it you need to keep?

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Customer reply replied 1 month ago
I at least need to find out what is on it. I have a few WD drives formatted for PCs that are recognized. Is there something different about an Iomega?
Mac Support Specialist: Richard, Apple Software Engineer replied 1 month ago

No, but about the format used, you need to copy the data off it on one of the windows computers.

Then format it using exfat as a selection.

Then the Mac should read it.

Let me know how you go please

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Customer reply replied 1 month ago
Thanks but it may be a while before I get to a PC again. But I don't know what makes Iomega different from WD drives.
Also, I was charged $5 and $33 for this session. I authorized the $5 as a refundable fee. Can you have both removed from my charge card?
Mac Support Specialist: Richard, Apple Software Engineer replied 1 month ago

The costs you highlight are the costs for the service, are you saying now you have the answer to your problem you want a refund to avoid paying me for the solution?

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Mac Support Specialist: Richard, Apple Software Engineer replied 1 month ago

I explained in my last message the difference is the format type not the disk brand

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Customer reply replied 1 month ago
I’m saying I never agreed to a $30 charge!
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Richard
Richard, Apple Software Engineer
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