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I need a new Apple ID and password. Can’t find my old one? I…

Customer Question
I need a new...

I need a new Apple ID and password. Can’t find my old one?

Technician's Assistant: When did you last change your password ***** Apple ID?

I can’t remember. It’s been a long time.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

How do I do that? I don’t remember my account number!

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No I think that’s it. Thank you.

Submitted: 4 months ago.Category: Mac
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Answered in 7 minutes by:
3/21/2018
Mac Support Specialist: Suhasini Velu,
 replied 4 months ago
Suhasini Velu
Category: Mac
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
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Hello. My name is***** to JustAnswer. I'm reviewing your question now and will post back with your reply momentarily.

Before we proceed with any troubleshooting, please let me know your email address registered with apple.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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