Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

My Apple ID has been hacked! I have previously changed

My Apple ID has...

My Apple ID has been hacked! I have previously changed password ***** today got an email for charge of movie yesterday!

Technician's Assistant: When did you last change your password ***** Apple ID?

A few days ago when was notified a new device logged into my account!

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Not today but did reset through Apple’s online account

Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 3 hours by:
3/21/2018
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,838
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified

Hello,

My name is David.

First, change your password ***** using the same online Apple ID password ***** you used earlier.

Next, enable two step verification as this will prevent whoever it is that may be accessing your account from accessing it again unless they are able to obtain information that only you possess. To configure the two step verification open the web page at the following link:

click here

Follow the steps which include screenshots, in order to enable the two step verification feature.

Please let me know if you need assistance with any of the steps.

syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,838
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified
syseng and 87 other Mac Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask syseng Your Own Question
syseng
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,838
7,838 Satisfied Customers
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting

syseng is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My phone has been disabled after a number of failed attempts
My phone has been disabled after a number of failed attempts to verify using an ID code given to me on my phone. … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
A tech just helped me reset my password for my IMAC and my
a tech just helped me reset my password ***** my IMAC and my IPAD...but didn't check to see if it works. It doesn't. My IPAD is telling me it is connected to icloud. So now what? … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
Ineed to getmy ipad passwordbecause it is activation locked.
Ineed to getmy ipad passwordbecause it is activation locked. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I issued a new password on my i phone 7 and the phone is
I issued a new password ***** my i phone 7 and the phone is disabling … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
I visited an apple store yesterday in Mississippi to unlock
I visited an apple store yesterday in Jackson Mississippi to unlock my iPad and talked to a rep from apple . I think her name was jean. She told me that she would send instructions today st approx 1 p… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I changed my password due to someone trying to hack my
I changed my password ***** to someone trying to hack my account. Now it tells me that is the wrong password. Also I work at a church and somehow my personal email got crossed with the church email. I… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I am trying to buy a movie to watch on my Apple TV, but it's
I am trying to buy a movie to watch on my Apple TV, but it's saying my password ***** ***** I don't know what to do. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I tried to buy a book but wax told there was a problem with
I tried to buy a book but wax told there was a problem with my billing and to log in and check billing details which I did. My billing details are correct. But I still can't buy a book. Bought a book … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
Apple device lost, want to access apps and files from an
Apple device lost, want to access apps and files from an Android … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Cant log in, wants my apple id and password. I may not have
Cant log in, wants my apple id and password. I may not have the correct information … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Trying to reset password for iPhone phone number 519 580
trying to reset password ***** iPhone phone number(###) ###-####… read more
syseng
syseng
Systems Engineer
Bachelor's Degree
7,838 satisfied customers
How do I reset my Apple password. Years ago maybe 2 yesrs.
How do I reset my Apple password JA: When did you last change your password ***** Apple ID? Customer: Years ago maybe 2 yesrs JA: Did you try resetting through Apple's online account reset tool? Custo… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I can't remember my apple password. 2 years ago. How do I
I can't remember my apple password JA: When did you last change your password ***** Apple ID? Customer: 2 years ago JA: Did you try resetting through Apple's online account reset tool? Customer: How d… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I'm having trouble logging in to itunes. I have not changed
i have not changed my apple ID but i did change my password ***** few days ago … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,331 satisfied customers
It has locked me out and I don't remember my apple ID or
It has locked me out and I don't remember my apple ID or password. I think I accidentally hit the find my phone button … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Apple has locked my account. Few days ago. Don't know how
Apple has locked my account JA: When did you last change your password ***** Apple ID? Customer: Few days ago JA: Did you try resetting through Apple's online account reset tool? Customer: Don't know … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I am not sure, it appears that I have receiving a phishing
I am not sure, it appears that I have receiving a phishing message purportedly from Apple and my husband thinks my account has been accessed. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I had my Apple Password changed but when i put it in it
Hi Mike, i had my Apple Password ***** but when i put it in it rejects and that happens all the time. Lillian Childs … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x