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Can not play youtube videos. Imac version 10.1.2. Going on…

Customer Question
Can not play youtube...

Can not play youtube videos

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Imac version 10.1.2

Technician's Assistant: How long has this been going on with your iMac? What have you tried so far?

Going on for about 4 weeks. Tried everything i could think off. call xfinity, who said it was a software problem. Not very tech savy.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I can play videos, music ect. on all other devices, iPad, phone, tv, but on my mac all of a sudden it says it does not support.

Submitted: 4 months ago.Category: Mac
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Answered in 2 minutes by:
3/21/2018
Mac Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 4 months ago
Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 745
Experience: Network Engineer at USAF
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Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

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Mac Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 4 months ago

When did the issue start?

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