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I need to recover my password or set a new one. I can't

Customer Question
I need to recover...

I need to recover my password ***** set a new one

Technician's Assistant: When did you last change your password ***** Apple ID?

I can't remember, my phone quit working, I took it to the Apple Store & they got it back on for me but I can't remember what my password ***** I would like to retrieve it or set a new one.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No, I don't know how to do that. Guess I'm no very tech savvy. How do I do that?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

I guess not. Thank you

Submitted: 3 months ago.Category: Mac
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Answered in 37 minutes by:
3/21/2018
Mac Support Specialist: Julien Pabion, Apple Technical Expert replied 3 months ago
Julien Pabion
Julien Pabion, Apple Technical Expert
Category: Mac
Satisfied Customers: 27
Experience: Apple Certified Support Professional macOs 10.12 Sierra - Apple Certified Technical Coordinator - Apple Certified Macintosh Technician - Apple Certified IOS Technician
Verified

Hello :-)

I am Julien your Apple Technical Expert and I will assist you today. :-)

It seems that you have some Apple ID issues on your iOS or macOs device.

First here are some important links and steps that you can do to help you to solve your problem.

1 - If your Apple ID and password ***** refused or you can not remember you Apple ID or Password, the only way to fix it is to connect to this Apple link FROM A COMPUTER : https://iforgot.apple.com/password/verify/appleid

Then you will have to verify if your infos are ok and you will have some possible options like (Forgot Passwor) or (Forgot Apple ID).

Just click on these and follow the procedure.

Once your infos are retrieved or reseted you can try again to log in with these new informations from your devices.

2 - If you want to change or update some settings on your Apple ID / iCloud account like Credit card infos, emails address, list of devices connected or password. The only way is to connect to this Apple link. https://appleid.apple.com

Then you will be able to login to manage all the informations of your Apple ID.

I hope these precious informations will help you to solve your problems.

  • If so, you are welcome to rate me with 5 stars on top of this windows then i will get paid for assisting you.

 

  • If not then you can answer me back on this chat and then we will go further to solve your Apple ID problem.

Thank you for your answers and dont hesitate to come back to me for more on this problem.

Julien Pabion

Apple Certified Support Professional macOs 10.12 Sierra

Apple Certified Technical Coordinator

Apple Certified Macintosh Technician

Apple Certified IOS Technician

Ask Your Own Mac Question
Mac Support Specialist: Julien Pabion, Apple Technical Expert replied 3 months ago

Hello,

Did you solve your problem with my answers ?

If yes thank you to you rate me as 5 stars and click Submit at the top of this page for assisting you.

Also let me know if you still have problems.

Thank you for your answer.

Julien Pabion

Apple Certified Support Professional macOs 10.12 Sierra

Apple Certified Technical Coordinator

Apple Certified Macintosh Technician

Apple Certified IOS Technician

Ask Your Own Mac Question
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Julien Pabion
Julien Pabion, Apple Technical Expert
Category: Mac
Satisfied Customers: 27
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Experience: Apple Certified Support Professional macOs 10.12 Sierra - Apple Certified Technical Coordinator - Apple Certified Macintosh Technician - Apple Certified IOS Technician

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