How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael T Your Own Question
Michael T
Michael T, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 3169
Experience:  2 years of college - NVQ
13888338
Type Your Mac Question Here...
Michael T is online now
A new question is answered every 9 seconds

I cannot remember my passcode on my iPad and want to change

Customer Question

I cannot remember my passcode on my iPad and want to change my charge card as it has been cancelled and I have a new one
JA: When did you last change your password ***** Apple ID?
Customer: i canno remember
JA: Did you try resetting through Apple's online account reset tool?
Customer: No how do I find it
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: No just my password
Submitted: 8 months ago.
Category: Mac
Expert:  Michael T replied 8 months ago.

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue

TAP SETTINGS

TAP YOUR NAME AT VERY TOP

TAP ITUNES AND APP STORE

TAP APPLE ID IN BLUE AT THE TOP

TAP ON iFORGOT AND FOLLOW INSTRUCTIONS

This will allow you to change your password ***** you can gain access again...

Once that is done I will send instructions on how to change your credit card information