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I don't seem to be able to access the internet any more. I…

Customer Question
I don't seem to...

I don't seem to be able to access the internet any more. I am a senior and I have no doubt done something goofy! I am confused when trying to remedy the problem. I have wifi at home, but I am confused as to using that or xfinity.

Technician's Assistant: When did you last change your password ***** Apple ID?

Quite a long time ago.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Submitted: 3 months ago.Category: Mac
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Answered in 2 hours by:
3/21/2018
Mac Support Specialist: Suhasini Velu,
 replied 3 months ago
Suhasini Velu
Category: Mac
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to Just Answer. I'm reviewing your question now and will post back with your reply momentarily. Before we proceed with any troubleshooting, please once unplug your router from the wall outlet wait for 2 minutes and plug it back in. Let me know when this is done.

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