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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8567
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Phone is deactivated and dont remember the password to

Customer Question

phone is deactivated and dont remember the password ***** reactivate
JA: When did you last change your password ***** Apple ID?
Customer: several years ago. I did change my email but it still shows up as the old one
JA: Did you try resetting through Apple's online account reset tool?
Customer: where do i do that
JA: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Mac
Expert:  Karthik replied 8 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Karthik replied 8 months ago.

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me whether your iPhone is asking for the password ***** passcode?