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Phone is deactivated and dont remember the password to

Customer Question
Phone is deactivated and...

Phone is deactivated and dont remember the password ***** reactivate

Technician's Assistant: When did you last change your password ***** Apple ID?

Several years ago. I did change my email but it still shows up as the old one

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Where do i do that

Submitted: 3 months ago.Category: Mac
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Answered in 6 minutes by:
3/20/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 3 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 3 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me whether your iPhone is asking for the password ***** passcode?

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