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My gmail account is off line. On my Mac. Nothing

My gmail account is...

My gmail account is off line

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

On my Mac

Technician's Assistant: What troubleshooting have you tried?

Nothing.

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Answered in 1 minute by:
3/20/2018
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 18,290
Experience: Several years of supporting Mac systems.
Verified

Hello,

My name is***** will be the person helping you today.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

May I remotely connect to your computer, so I can troubleshoot and fix this issue for you?

Ask Your Own Mac Question
Customer reply replied 1 month ago
Google.
Customer reply replied 1 month ago
I do not want to remote connect.

You use "Google" to access your email account? Does that mean that you use "Google Chrome" the browser to access the account?

Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 18,290
Experience: Several years of supporting Mac systems.
Verified
Jason Jones and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
Look, I am not real tech savvy. I turn on my Mac and hit the mail icon. Thats all I know.

Thank you. Let's begin the remote help session now.

You must run the application below on a computer. It will not work on any phone or tablet.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 49
- And then click the circle button to start the remote application.
After the file finishes downloading, please open the file and run it.

You are using a Mac computer, so you need to do one more thing to run the remote application.

Please, do the following:
- Click the Apple icon on the top left of your screen.
- Click System Preferences
- Click the "Security & Privacy" icon.
- Click the "General" tab
- Click the "Open Anyways" button and run the program.

Once that is done, the remote application will open.

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Customer reply replied 1 month ago
No open anyways button is appearing.

Did you attempt to run the program after you downloaded it?

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Customer reply replied 1 month ago
No, because after I hit the general tab there was no "open anyways"

Before that will work, you have to attempt to open the program.

First, go to your downloads folder, open and run the Elsinore file.

While holding down the Shift key on the keyboard, right click the Elsinore file and choose "Open".

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Customer reply replied 1 month ago
I do not see an Elsinore file.
Customer reply replied 1 month ago
You don't right clic on a Mac.

That means you didn't download the file. Please, do the following.

Click this link: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 49
- And then click the circle button to start the remote application.
After the file finishes downloading, please open the file and run it.

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I have a right click on my Mac because I have button.

That means you didn't download the file. Please, do the following.

Click this link: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 49
- And then click the circle button to start the remote application.
After the file finishes downloading, please open the file and run it.

Ask Your Own Mac Question
Customer reply replied 30 days ago
When I clic on it, it says it can not ope in because it cannot confirm your identity. Going no where.

Good. That means you attempted to run it. Now we can continue.

You are using a Mac computer, so you need to do one more thing to run the remote application.

Please, do the following:
- Click the Apple icon on the top left of your screen.
- Click System Preferences
- Click the "Security & Privacy" icon.
- Click the "General" tab
- Click the "Open Anyways" button and run the program.

Once that is done, the remote application will open.

Ask Your Own Mac Question
Customer reply replied 30 days ago
Done.

Thank you

Ask Your Own Mac Question

Hello,

Thank you for your time and patience today.

In the future, if you need any help with anything in the categories below, please let me know.

On this website, I am an expert in each of the following categories listed below:
- Computer
- Networking
- Mac
- Printer
- Cell Phones
- E-Readers
- Android Devices
- Laptop
- Computer Hardware
- Software
- Email
- Microsoft Office
- Smartphones
- Office Equipment
- Programming
- Consumer Electronics

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with -For ***** ***** Only!-

My Profile Page:

http://JasonFixedit.com

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Customer reply replied 30 days ago
Thank You.

You are most welcome. Thank you.

Ask Your Own Mac Question
Customer reply replied 30 days ago
Can you please return my mail page to full size. Also my Home page for High Sierra is gone.

Click the Maximize button, which is located on the top left of the window. There are three icons there. Click the one on the far right.

Ask Your Own Mac Question
Customer reply replied 30 days ago
I have to reset it every time. Not happy. Also I want my screen saver back. Not the blue screen of death.

I don't know what are you referring to now. You may be referring to the background. Please, turn your Mac off and on. That will resolve that problem.

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Customer reply replied 30 days ago
I did.
Customer reply replied 30 days ago
I restarted it.

Thank you. Let's begin the remote help session now.

You must run the application below on a computer. It will not work on any phone or tablet.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 97
- And then click the circle button to start the remote application.
After the file finishes downloading, please open the file and run it.

You are using a Mac computer, so you need to do one more thing to run the remote application.

Please, do the following:
- Click the Apple icon on the top left of your screen.
- Click System Preferences
- Click the "Security & Privacy" icon.
- Click the "General" tab
- Click the "Open Anyways" button and run the program.

Once that is done, the remote application will open.

Ask Your Own Mac Question
Customer reply replied 30 days ago
I want the beautiful mountain background back that was on it to start with after I upgraded to OS High Sierra.

Thank you. Let's begin the remote help session now.

You must run the application below on a computer. It will not work on any phone or tablet.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 97
- And then click the circle button to start the remote application.
After the file finishes downloading, please open the file and run it.

You are using a Mac computer, so you need to do one more thing to run the remote application.

Please, do the following:
- Click the Apple icon on the top left of your screen.
- Click System Preferences
- Click the "Security & Privacy" icon.
- Click the "General" tab
- Click the "Open Anyways" button and run the program.

Once that is done, the remote application will open.

Ask Your Own Mac Question

All is working now. Thank you

Ask Your Own Mac Question
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Jason Jones
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 18,290
18,290 Satisfied Customers
Experience: Several years of supporting Mac systems.

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