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I am wishing to fix a Skype problem I have on my laptop. I…

I am wishing to...

I am wishing to fix a Skype problem I have on my laptop. I believe I need to uninstall Skype completely and then reinstall it.

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

MacBook Pro, 13", purchased in August 2011

Technician's Assistant: Did the application come with an uninstaller, either on the installation disc or in the application's folder on your Mac?

I downloaded it years ago

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I'm not sure

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Answered in 14 minutes by:
3/20/2018
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 19,486
Experience: Several years of supporting Mac systems.
Verified

Hello,

My name is***** will be the person helping you today.

Are you having problems with uninstalling Skype or do you just need some assistance with that?

Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 19,486
Experience: Several years of supporting Mac systems.
Verified
Jason Jones and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 5 months ago
Hi Jason,First, do i need to uninstall Skype to fix the problem?
(I ended up getting an unexpected call)
Skype is not operating properly since my laptop was serviced.
Do i need to uninstall and reinstall to fix the problem?

Thank you. Let's begin the remote help session now.

You must run the application below on a computer. It will not work on any phone or tablet.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 29
- And then click the circle button to start the remote application.
After the file finishes downloading, please open the file and run it.

Ask Your Own Mac Question

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 29
- And then click the circle button to start the remote application.
After the file finishes downloading, please open the file and run it.

You are using a Mac computer, so you need to do one more thing to run the remote application.

Please, do the following:
- Click the Apple icon on the top left of your screen.
- Click System Preferences
- Click the "Security & Privacy" icon.
- Click the "General" tab
- Click the "Open Anyways" button and run the program.

Once that is done, the remote application will open.

Ask Your Own Mac Question

Hello,

Thank you for your time and patience today.

In the future, if you need any help with anything in the categories below, please let me know.

On this website, I am an expert in each of the following categories listed below:
- Computer
- Networking
- Mac
- Printer
- Cell Phones
- E-Readers
- Android Devices
- Laptop
- Computer Hardware
- Software
- Email
- Microsoft Office
- Smartphones
- Office Equipment
- Programming
- Consumer Electronics

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with -For ***** ***** Only!-

My Profile Page:

http://JasonFixedit.com

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Category: Mac
Satisfied Customers: 19,486
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Experience: Several years of supporting Mac systems.

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