Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My iPhone locked and I forgot AppleID and password. I shut…

Customer Question
My iPhone locked and...

My iPhone locked and I forgot AppleID and password. I shut phone down and it came back on and locked out

Technician's Assistant: When did you last change your password ***** Apple ID?

Maybe year.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No. Not sure how.

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No thank you.

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 4 minutes by:
3/20/2018
Mac Support Specialist: Suhasini Velu,
 replied 4 months ago
Suhasini Velu
Category: Mac
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now and will post back with your reply momentarily.

Before we proceed with any troubleshooting, please let me know your email address registered with apple.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My iphone 6 + is locked and I don't know the password to
My iphone 6 + is locked and I don't know the password ***** enter. How can I change it and make sure that it does not lock again? … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Ihave been locked out of my I phone, I forgot my Apple ID
Ihave been locked out of my I phone, I forgot my Apple ID and need it to unlock my phone I attempted to fix it online and they said they would send it to me in 3 days and they didn't … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
Do not recall user and password. Several years ago
do not recall user and password JA: When did you last change your password ***** Apple ID? Customer: several years ago JA: Did you try resetting through Apple's online account reset tool? Customer: ye… read more
Jon
Jon
Bachelors Degree
710 satisfied customers
My iPhone locked and I forgot AppleID and password. I shut
My iPhone locked and I forgot AppleID and password. I shut phone down and it came back on and locked out … read more
Fran
Fran
IT Consultant
Associate Degree
203 satisfied customers
My iPhone locked and I forgot AppleID and password. I shut
My iPhone locked and I forgot AppleID and password. I shut phone down and it came back on and locked out … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
They “activation lock” came up on my iPad. I have not
They “activation lock” came up on my iPad. I have not activated the find my iPhone feature and my username and password ***** been changed since I set up my iPad. I don't have the original set up User… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I forgot my Apple ID and password. I'm trying activate new
I forgot my Apple ID and password. I'm trying activate new service on my iPhone … read more
Mr.Med
Mr.Med
1,190 satisfied customers
My iPhone is locked and I don't know my appleID what can I
My iPhone is locked and I don't know my appleID what can I do? … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
Iphone is locked. have not used email associated with apple
iphone is locked. have not used email associated with apple account in years. have not been able o rese … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I forgot my apple id. How can I get it? Maybe, about two
I forgot my apple id. How can I get it? JA: When did you last change your password ***** Apple ID? Customer: maybe, about two years ago. JA: Did you try resetting through Apple's online account reset … read more
Mr.Med
Mr.Med
1,190 satisfied customers
My iphone shut down and I cant remember my password or Apple
my iphone shut down and I cant remember my password ***** Apple ID … read more
Mr.Med
Mr.Med
1,190 satisfied customers
I want to activate my i phone SE, it was my work phone noy I
I want to activate my i phone SE, it was my work phone noy I am going to use it as my personel I do not remember the Apple ID or the password … read more
Mr.Med
Mr.Med
1,190 satisfied customers
I'm locked out of my Iphone 7. When I bought the phone
I don't recognize the Apple ID email it's trying to make me enter the password *****… read more
Jon
Jon
Bachelors Degree
710 satisfied customers
It keeps asking me my Apple ID password. I don't know why it
It keeps asking me my Apple ID password. I don't know why it lost it and it helps shutting app S down asking for my password. The most recent app was "find my phone" it won't cooperate at all … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My daughter forgot her email ID AND apple ID but remembers
My daughter forgot her email ID AND apple ID but remembers the password. We just unlocked her phone and reset it in the process of restoring it and are stuck. How can we get the ID and email address t… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I installed the iOS update and now it locks me out, not
I installed the iOS update and now it locks me out, not recognizing my pw which is correct … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
This is in regard to my apple Iphone5. It shut down. Who can
Hi Pearl, This is in regard to my apple Iphone5. It shut down. Who can help me? … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
919 satisfied customers
My i5 has locked me out after nan update. The screen says
My i5 has locked me out after nan update. The screen says Activate iPhone. I forgot my Apple id and password. I have tried to reset online but no success. At the Verizon store yesterday I was the seve… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x