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I am locked out of my iPad purchased in Dec. When it first…

Customer Question
I am locked out...

I am locked out of my iPad purchased in Dec.

Technician's Assistant: When did you last change your password ***** Apple ID?

When it first happened, early Feb, it

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

When it first happened I tried to change

Submitted: 4 months ago.Category: Mac
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Answered in 3 hours by:
3/20/2018
Mac Support Specialist: syseng, Systems Engineer replied 4 months ago
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,839
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified

Hello,

My name is David.

Go to your Apple ID account page at the link below and click "Forgot Apple ID or password." If asked to confirm your phone number, use steps for two-factor authentication instead.

https://appleid.apple.com/#!&page=signin

Enter your Apple ID.

Select the option to reset your password, then choose Continue and follow the rest of the steps as prompted.

Please let me know the result and if you need further assistance.

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Customer reply replied 4 months ago
Received answer from Apple thank you. Will expect refun
Mac Support Specialist: syseng, Systems Engineer replied 4 months ago

Ok and thanks for letting me know.

Best regards,

David.

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