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I am having trouble with log in and passwords. Apple iMAC…

Customer Question
I am having trouble...

I am having trouble with log in and passwords

Technician's Assistant: What device or product does this involve?

Apple iMAC 27"

Technician's Assistant: What Operating System (OS) are you running on your iMac?

OS X 10.10.5

Technician's Assistant: How long has this been going on with your iMac? What have you tried so far?

My first issue is ICloud Password. I enter it, but I keep getting a pop up asking to enter my password. When I do, it says its the wrong one

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I want to change my Apple ID and it wont let me change it to my home email address

Submitted: 4 months ago.Category: Mac
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Answered in 4 hours by:
3/20/2018
Mac Support Specialist: syseng, Systems Engineer replied 4 months ago
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,838
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified

Hello,

My name is David.

Go to your Apple ID account page at the link below and click "Forgot Apple ID or password." If asked to confirm your phone number, use steps for two-factor authentication instead.

https://appleid.apple.com/#!&page=signin

Enter your Apple ID.

Select the option to reset your password, then choose Continue and follow the rest of the steps as prompted.

Please let me know the result and if you need further assistance.

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syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,838
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Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting

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