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My iPad bluetooth wont pick up the ipen, but my phone

My iPad bluetooth wont...

My iPad bluetooth wont pick up the ipen, but my phone recognises the pen??? Need help

Technician's Assistant: What version of iTunes are you using to sync your iPad?

I dont know they are both brand new

Technician's Assistant: When did you last reboot?

Last nigjt twice

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Answered in 5 minutes by:
3/20/2018
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you

Did it stop working all of a sudden or it has never worked for you?

Please let me know

Thank you

Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified
Richard and 87 other Mac Specialists are ready to help you
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Customer reply replied 4 months ago
They are both new, just tryna sync my ipen to the ipad

Please provide me the phone number to call you on

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Customer reply replied 4 months ago
Bout how long u think?

I will be calling you as soon as you give me your phone number as requested

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Customer reply replied 4 months ago
I did its(###) ###-####
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