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I have my password correct but it keeps taking me to the…

Customer Question
Pearl. I have my...

Pearl. I have my password ***** but it keeps taking me to the security questions which I forgot. Can I reset my security questions?

Technician's Assistant: What device or product does this involve?

Apple ID password ***** my Lenovo computer

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Microsoft

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

Well, I just needed to reset my password ***** I did yesterday. Once I reset it and it stated go to my account, it brought up my security questions i set some times back.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No mamm,

Submitted: 3 months ago.Category: Mac
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Answered in 1 minute by:
3/20/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,167
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please exactly what you are trying to sign into with the account?

Please let me know

Thank you

Ask Your Own Mac Question
Customer reply replied 3 months ago
I am trying to sign into Apple .com. I have reset my password ***** it takes me to security questions that i don't remember. Can I reset my security questions so i can proceed
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

yes, when you go here to reset your password

https://iforgot.apple.com/password/verify/appleid

You have the option to reset the questions

Let me know how you go please

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