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I'm trying to log back on to my apple TV and it is not

Customer Question
I'm trying to log...

I'm trying to log back on to my apple TV and it is not recognising my Apple ID and password

Technician's Assistant: When did you last change your password ***** Apple ID?

I haven't change my ID my password ***** 1 month ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes I did try that

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

It firstly told me The Apple ID couldn't be found or your password ***** incorrect. Please try again.

Submitted: 4 months ago.Category: Mac
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Answered in 35 minutes by:
3/20/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,276
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When it rejects your Apple ID and password, what is the exact message it gives you?

Please let me know

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