Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

My iPad has gone into aviation lock asking me to sign in…

Hello my iPad has...

Hello my iPad has gone into aviation lock asking me to sign in using the password ***** set it up on I have lost all my paperwork can I ring Apple and get them to retrieve please

Technician's Assistant: When did you last change your password ***** Apple ID?

Have changed it several times the email address is different now than when I set it up but have 2accounts

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

It is asking me for original password ***** I set it up on

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thank u

Show More
Show Less
Ask Your Own Mac Question
Answered in 53 minutes by:
3/20/2018
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,627
Experience: 20+ years in the computer/Mac industry
Verified

Hello! I will work to provide accurate advice and info. Give me a minute to read your submission.

If Phone/Remote Services are offered, ignore them

Ask Your Own Mac Question

Your email address is normally used as the username for your Apple ID. You should be able to reset your password ***** a computer using the site:

http://iforgot.apple.com/

1) Enter your Apple ID and click Continue. (If you have forgotten your Apple ID, click the option to “look it up” on that same page and supply the requested info. Then, once you have the ID, return to reset the password ***** needed.)

NOTE: If you are asked to confirm your trusted phone number, or asked for a “Recovery Key”, AND you also have a Mac or an iPhone, iPad, iPod Touch using the SAME Apple ID where you can currently access the home screen, STOP and let me know - otherwise continue.

2) Select the option to reset your password. Choose how to reset your password:

  • select "Answer security questions" to answer your stored security questions and then follow the rest of the steps.
  • select "Get an email" to receive an email you can use to reset your password.

3) Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site: https://appleid.apple.com/

While signed in, it's a good idea to verify that all other details are current and correct.

4) You should restart all your Apple devices before signing in with the new password.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

Ask Your Own Mac Question
Customer reply replied 3 months ago
I had to Apple and get them to fix the problem

Thanks for the update, I had not heard back from you after i provided the answer. Glad to hear you got it resolved.

John

Ask Your Own Mac Question
Customer reply replied 3 months ago
Thanks apple resolved my problem

You are very welcome! Have a nice day.

John

John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,627
Experience: 20+ years in the computer/Mac industry
Verified
John T. F. and 87 other Mac Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John T. F. Your Own Question
John T. F.
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,627
3,627 Satisfied Customers
Experience: 20+ years in the computer/Mac industry

John T. F. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

3,627 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I seem to have lost my Apple ID password I'm trying to put
I seem to have lost my Apple ID password *****'m trying to put it in but it's not working could I get a new one or retrieve my old one so I can purchase some new games on my iPad? … read more
NOORUL AMEEN
NOORUL AMEEN
Bachelor\u0027s Degree
2 satisfied customers
I have a whole lot of Apple ID's with different passwords
I have a whole lot of Apple ID's with different passwords and I don't know any of them so I'm lock out of my iPad can you help? … read more
John Castle
John Castle
BSC in Computing Network Management and Design
138 satisfied customers
I HAVE A MINI IPAD WHICH HAS ACTIVATION LOCK. IT TELLS ME TO
I HAVE A MINI IPAD WHICH HAS ACTIVATION LOCK. IT TELLS ME TO ENTER MY CLOUD PASSWORD ***** I CANNOT REMEMBER THE CLOUD PASSWORD. COULD YOU PLELASE GIVE ME SOME INSTRUCTIONS ON HOW TO USE MY MINI IPAD.… read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
I can only get a message that says - Activation lock. I have
I can only get a message that says - Activation lock. I have the original ID but have lost the pw. I changed it several times. the Ipad is about 10 yrs old & may have passed away . … read more
Mike Taylor
Mike Taylor
44 satisfied customers
My computer was hacked and I lost Skype..on my iPad I tried
My computer was hacked and I lost Skype..on my iPad I tried several limes to sign in and tried different new passwords..finally just created a new Skype Account but of course it does not show my conta… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My husband cannot sign into his ipad. We have tried to reset
My husband cannot sign into his ipad. We have tried to reset his password ***** keep getting a message "Activation Lock" which requires his original password ***** was used when he set up his account.… read more
John T. F.
John T. F.
Apple Consultant
3,627 satisfied customers
I helped a friend of mine set up her ipad and wrote down her
I helped a friend of mine set up her ipad and wrote down her password ***** her. Her kids use it for school a lot. She is mexican and doesnt understand a lot when it comes to this. Well her kids were … read more
John T. F.
John T. F.
Apple Consultant
3,627 satisfied customers
I was helping a friend set up their new i -Pad and the pass
I was helping a friend set up their new i -Pad and the pass code got lost and now i can't get in it, what can i do??? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I was on a truck website this morning and I touched the
I was on a truck website this morning and I touched the screen to go to another page, and my apple ipad screen said Activation Lock. I have forget my password ***** this device. Is there a way to unlo… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
After a recent update my iPad is asking for a passcode and I
After a recent update my iPad is asking for a passcode and I have never set one up. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Since downloading your last update I have been locked out.
Since downloading your last update I have been locked out. Everything that has been suggested by your tech's has not worked. It keeps asking for a password ***** I don't have one, everything was set u… read more
Jon
Jon
Bachelors Degree
698 satisfied customers
My ipad has locked me out. i need help in the activation to
My ipad has locked me out. i need help in the activation to get into it. i all have an apple macbook and an iPhone. i just reset my apple password ***** nothing seems to work on the old iPad. I have t… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I was on my iPad and I don't know if I hit something but now
I was on my iPad and I don't know if I hit something but now all I get is this Activation Lock on my screen. I've tried every ID and password ***** I have and nothing is working. Can I get a new ID and password? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
MY ACTIVATION LOCK IS ON MY IPAD LOCKING ME OUT AND I CANT
MY ACTIVATION LOCK IS ON MY IPAD LOCKING ME OUT AND I CANT REMEMBER MY PASSWORD, CAN YOU HELP? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I upgraded my IPad this morning, now I can't open the IPad.
I upgraded my IPad this morning, now I can't open the IPad. I have reset my pass word several times and when I am asked my date of birth again which I have entered several times I get an error that it… read more
John T. F.
John T. F.
Apple Consultant
3,627 satisfied customers
I updated my sons iPad with the latest upgrade it asked me
I updated my sons iPad with the latest upgrade it asked me to complete iPads id and password ***** iCloud use as i hadn't used these before uses what i use on mine didn't work now it is asking me for … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
My Facebook account on my ipad won't open but it will on my
My Facebook account on my ipad won't open but it will on my iPhone. I followed instructions to reinstall. How do I reopen my original page?… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I just converted my ipad to take in the cloud information.
I just converted my ipad to take in the "cloud" information. While updating my ipad, somehow some of my original "stuff" got lost such as all the books I had purchased for my library as well as the An… read more
John T. F.
John T. F.
Apple Consultant
3,627 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x