Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My ipad has an activation lock on it and I'm not sure I have…

Customer Question
My ipad has an...

My ipad has an activation lock on it and I'm not sure I have the correct password.

Technician's Assistant: When did you last change your password ***** Apple ID?

Dont know...maybe months ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Can't move from the activation lock page

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 53 minutes by:
3/20/2018
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 4 months ago
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 40,834
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified

Hi,
I'm sorry about the issue. At the Activation Lock screen, is your iPad's screen showing an email address or a part of an email address, such as d****@icloud.com or t****@y****.com​ etc.?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Mac Question
Customer reply replied 4 months ago
No, just an example @icloud.com
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 4 months ago

Thank you. Do you also have Windows xp, vista, or 7, 8, 10, or Mac computer?

Please reply at the box below. Thank you.

Ask Your Own Mac Question
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 4 months ago

You can connect your iPad to your computer, then I can fix your iPad through your computer.

What's the make / model of your computer, if any?

Please type at the box below, then click on the Send button below to communicate with me, so I can help; we can schedule a time. Thank you.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I HAVE AN APPLE IPAD WHICH IS NOT LETTING ME TURN IT ON TO i
I HAVE AN APPLE IPAD WHICH IS NOT LETTING ME TURN IT ON TO i CAN'T GET INTO MY IPAD. I USED IT JUST TODAY FOR PHOTOS. i WAS GOING ON TO NETFLIX BUT IT IS TELLING ME TO ACTIVATE IT. iT ALSO IS TELLING … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
I'd temporarily lost my password... which I now have found,
I'd temporarily lost my password... which I now have found, but am locked out. … read more
Viet - Mac Tech
Viet - Mac Tech
Mac Support Tech
40,834 satisfied customers
Have had iPad for over 5 years. For the first time am
Have had iPad for over 5 years JA: What Operating System (OS) are you running on your iPad? Customer: for the first time am getting activation lock out JA: Anything else you want the Mac Expert to kno… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I need activation help for my iPad. Safari, i must have
i must have pushed a wrong button and now the Activation Lock screen is on. this happened last Wednesday. I've been away from home. now it wants an Apple ID and password ***** were used to set up this iPad and thats probably about 10nyears ago. and connected to an email account i no longer have.… read more
Jon
Jon
Bachelors Degree
710 satisfied customers
Need help closing activation lock on original iPad I have
Need help closing activation lock on original iPad I have had for years … read more
Viet - Mac Tech
Viet - Mac Tech
Mac Support Tech
40,834 satisfied customers
Just came back from dinner and my IPAD is requiring an
Just came back from dinner and my IPAD is requiring an Activation Lock. Cannot understand why and it is not accepting the password ***** I think is correct. We are on an overseas trip. … read more
Mike Taylor
Mike Taylor
44 satisfied customers
I have forgotten my password and possibly my log in for my I
I have forgotten my password ***** possibly my log in for my I cloud. … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My iPad just locked me out for no reason. It says Activation
My iPad just locked me out for no reason. It says Activation Lock. I cannot do anything to it. It says my account is locked. Because I entered the wrong password ***** many times. Can you help me rese… read more
Mike Taylor
Mike Taylor
44 satisfied customers
My wife has her iPad 2 locked in activation lock and she
My wife has her iPad 2 locked in activation lock and she can't find her Apple ID or password. Her name is ***** ***** and I am her husband Roy can you help … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
My granddaughter forgot her iCloud I'd and password to her
My granddaughter forgot her iCloud I'd and password ***** her iPad mini so it's locked. And I won't ! know how to get it to work again. … read more
Cris
Cris
60 satisfied customers
I can't get into my IPad, it has an activation lock and want
I can't get into my IPad, it has an activation lock and want me to put in a password ***** was used to set up my IPad. I have had my IPad for years and I never got this message before I can't remember… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
All of a sudden I have an Apple Activation lock screen that
all of a sudden I have an Apple Activation lock screen that requires my apple ID and password. well I can't remember my password ***** everything I've tried isn't working. How can I by pass this in or… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
My IPad 2 has just been updated and restored to factory
My IPad 2 has just been updated and restored to factory setting. No data on the IPad. However the IPad is still associated with an old Apple ID that I deleted years ago. So when I try to enter the new… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
It is on a page that says "Activation Lock" and won't allow
it is on a white page that says "Activation Lock" and won't allow my password ***** work also my device is constantly jumping from page to page … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My case number is 10008131350126. Lost my Mac Id pswd nd my
My case number ***** ***** Lost my Mac Id pswd nd my Ipad. Been working with senior advisor Travis strut. He is not available as of now, and just received text msg from Apple that my ID was ready to b… read more
Jon
Jon
Bachelors Degree
710 satisfied customers
My grandson was on my ipad. it has become locked up and I
my grandson was on my ipad. it has become locked up and I can't get passed the page that says activation help. it's asking for an apple id and password ***** was used to set up the icloud. But it won'… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Old ipad has activation lock screen asking for password and
old ipad has activation lock screen asking for password ***** apple id used to set up the device. we don't remember the pasword no longer use the email account linked to that apple ID so can't reset t… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I bought my ipad about two years ago and used it maybe
i bought my ipad about two years ago and used it maybe for six months. When I wanted to start it again I messed up passwords untill I was locked out. I took the ipad to a local apple dealer who did hi… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x