Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Can’t remember I’d or password. Not sure

Customer Question
Can’t remember I’d or...

Can’t remember I’d or password

Technician's Assistant: When did you last change your password ***** Apple ID?

Not sure

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
3/20/2018
Mac Support Specialist: John T. F., Apple Consultant replied 4 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,633
Experience: 20+ years in the computer/Mac industry
Verified

Hello! I will work to provide accurate advice and info. Give me a minute to read your submission.

If Phone/Remote Services are offered, ignore them

Ask Your Own Mac Question
Mac Support Specialist: John T. F., Apple Consultant replied 4 months ago

Your email address is normally used as the username for your Apple ID. You should be able to reset your password ***** a computer using the site:

http://iforgot.apple.com/

1) Enter your Apple ID and click Continue. (If you have forgotten your Apple ID, click the option to “look it up” on that same page and supply the requested info. Then, once you have the ID, return to reset the password ***** needed.)

NOTE: If you are asked to confirm your trusted phone number, or asked for a “Recovery Key”, AND you also have a Mac or an iPhone, iPad, iPod Touch using the SAME Apple ID where you can currently access the home screen, STOP and let me know - otherwise continue.

2) Select the option to reset your password. Choose how to reset your password:

  • select "Answer security questions" to answer your stored security questions and then follow the rest of the steps.
  • select "Get an email" to receive an email you can use to reset your password.

3) Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site: https://appleid.apple.com/

While signed in, it's a good idea to verify that all other details are current and correct.

4) You should restart all your Apple devices before signing in with the new password.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John T. F. Your Own Question
John T. F.
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,633
3,633 Satisfied Customers
Experience: 20+ years in the computer/Mac industry

John T. F. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

3,633 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I can't remember my Apple ID password.? What can I do I'm
I can't remember my Apple ID password.? What can I do I'm unable to get back into my iPhone 8 after an update … read more
Mr.Med
Mr.Med
1,188 satisfied customers
I can't remember my password to get more apps. I'm not sure
Yes. What if I can't get to apples online account. I've tried but cant… read more
Moses C
Moses C
Bsc
767 satisfied customers
I can't get in Password issues. Old Mac. My husband added
Old Mac. My husband added one and he can remembered. Probably over a year … read more
John Holland
John Holland
Bachelor\u0027s Degree
20 satisfied customers
I can't remember my I'd password. About a month or so. No I
Good Morning JA: Hi. How can I help? Customer: i can't remember my I'd password JA: When did you last change your password ***** Apple ID? Customer: About a month or so JA: Did you try resetting throu… read more
JUNKO LOUISE
JUNKO LOUISE
BSC
2 satisfied customers
I forgot my password and I'd. Help. Can't even remember. But
I forgot my password ***** I'd. Help JA: When did you last change your password ***** Apple ID? Customer: Can't even remember JA: Did you try resetting through Apple's online account reset tool? Custo… read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
Gave my grandson my old iPad. They need the original
Gave my grandson my old iPad. They need the original password ***** get into it. I can't remember what it was. I keep them all and when something is replaced like the new iPad I scratch out the old on… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I'd like to cancel Apple Music please. I can't dance
I'd like to cancel Apple Music please JA: When did you last update Apple Music? Customer: I can't dance remember if I updated it JA: What have you tried so far with your Apple Music? Customer: Only mu… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I'm locked in activate and can't remember my Id or password.
I'm locked in activate and can't remember my Id or password … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I'm having difficulty signing in as my devices have my old
I'm having difficulty signing in as my devices have my old email address and I can't remember the corresponding password ***** old address was***@******.*** my new address is***@******.*** and would p… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
51 satisfied customers
I bought a new iPad mini and I can't remember the I'd or
I bought a new iPad mini and I can't remember the I'd or password. I can't get into anything now to change the password ***** id … read more
John T. F.
John T. F.
Apple Consultant
3,633 satisfied customers
I can't remember my Apple ID and it is based on an old
I can't remember my Apple ID and it is based on an old email., I'd like to update all of it. I kept erasing part and I might have been hacked... … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I am gig to reativate my roommates iPad. She can't remember
I am gig to reativate my roommates iPad. She can't remember her password. Her Apple ID I'd***@******.*** … read more
Patrick Evans
Patrick Evans
Network Engineer
MS
125 satisfied customers
My I pad is in activation lock. Can't find my I'd or
My I pad is in activation lock. Can't find my I'd or password … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I can't approve either of my devices ipad or iPhone because
I can't approve either of my devices ipad or iPhone because I have 2 different ids … read more
Jon
Jon
Bachelors Degree
701 satisfied customers
I can't get into I tunes store says I'd and password bad
I can't get into I tunes store says I'd and password ***** please help … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I don't remember I'd on any of my apps. I lost Facebook and
I don't remember I'd on any of my apps. I lost Facebook and can't log back in. Can't get updates … read more
Cabletech
Cabletech
High School or GED
142 satisfied customers
Can't remember password for Apple. Tried today. They asked
They had me check at least 9 recognition letters each time… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I bought my husband an iPad for Christmas. iTunes still has
I bought my husband an iPad for Christmas. iTunes still has our old I'd on file and I can't download. I need dklewis86 @century link.net deleted and I can't seem to do it. … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x