Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Can not open new Apple I pad. Just got today. Need to put…

Customer Question
Can not open new...

Can not open new Apple I pad. Just got today. Need to put internet and password ***** to get on my wify. Have all the information needed

Technician's Assistant: When did you last change your password ***** Apple ID?

Just purchased Apple I Pad earlier today. Got locked out before on to my WIFY. Can not open screen. Screen says "iPad is disabled connect to iTunes." how do I unlock.

Technician's Assistant: The Mac Technician will be able to walk you through that. Did you try resetting through Apple's online account reset tool?

No my computer in being cleaned out. Will pick up tomorrow at Staples.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No guess that is all

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
3/20/2018
Mac Support Specialist: John T. F., Apple Consultant replied 4 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,636
Experience: 20+ years in the computer/Mac industry
Verified

Hello! I will work to provide accurate advice and info. Give me a minute to read your submission.

If Phone/Remote Services are offered, ignore them

Ask Your Own Mac Question
Mac Support Specialist: John T. F., Apple Consultant replied 4 months ago

The following procedure is a special device firmware update mode. It will erase your Apple device, remove the passcode, and then re-sync user data once it is done (provided you have a backup of some kind).

1) Make sure you have downloaded and installed the latest version of iTunes on your computer before attempting this:

http://www.apple.com/itunes/download/

(Mac users can run System Preferences > “App Store” ( or Software Update for older OS X releases) > "Check now" to get the latest version for their system in most cases.)

2) Open iTunes on your computer and connect the Apple device directly to it (using the charging cable that came with it from Apple)

3) Turn off the Apple device (press the sleep/wake button on the top until you see the red slider and slide the red slider across to the right OR until the device completely shuts off).

4) Hold down the sleep/wake button (on the top) AND the home button (on the front) for 10 seconds

5) Release the sleep/wake button but CONTINUE to hold the home button, until...

6) iTunes should alert you it’s detected a device in recovery mode, click OK and continue along for the restore.

Note: it may ask whether you wish to restore a backup from iTunes or from iCloud. You should use which ever has the latest backup of your personal data.

If it doesn’t work the 1st time, start from the beginning and try again. If iTunes *still* doesn't recognize the device, plug it into a DIFFERENT USB port and try once more.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John T. F. Your Own Question
John T. F.
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,636
3,636 Satisfied Customers
Experience: 20+ years in the computer/Mac industry

John T. F. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

3,636 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Need help getting my account reactivated and unlocked. I
Need help getting my account reactivated and unlocked … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
I had to reset my Apple laptop because of an banking issue.
I had to reset my Apple laptop because of an banking issue. I have 6 devices and was able to change them but my Apple, which had 4 possibilities for the proper password ***** by the time I got to the … read more
NOORUL AMEEN
NOORUL AMEEN
Bachelor\u0027s Degree
2 satisfied customers
My iPad is locked and I need to connect to iTunes to unlock
My iPad is locked and I need to connect to iTunes to unlock it … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Recently purchased an ipad, 9.7, model MP2F2LL/A...with ios
recently purchased an ipad, 9.7, model MP2F2LL/A...with ios 10. But I locked myself out. Ipa is disabled. Do I need to go to an apple store to have it opened? Thank you. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
My Apple ID has been disabled. How do I get it enabled? I
My Apple ID has been disabled. How do I get it enabled? … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I have an apple I pad and I put the number in wrong several
i have an apple I pad and I put the number in wrong several times. and I now have it disabled. it keeps saying it is disabled try back in minute. it has been a whole day. what do I do … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have an old ipad that I stopped using. Charged it up today
I have an old ipad that I stopped using. Charged it up today and now it will not accet my passcode … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I don't have wifi al the time and sometimes switch off my
I don't have wifi al the time and sometimes switch off my Ipad from the router to be able to use my other electronics. When I opened my Ipad the last time to the wifi router it suddenly said "Activati… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Igot this i pad from a 2ed hand store. i can.t get past the
igot this i pad from a 2ed hand store. i can.t get past the apple id and password ***** can i get it to open for me … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
I upgraded my Ipad air and could not find my original
I upgraded my Ipad air and could not find my original password ***** got locked out. I now have changed the password ***** it says I pad disabled … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
My granddaughter has locked her i pad mine it now displays
my granddaughter has locked her i pad mine it now displays "iPad is disabled connect to iTunes" . Have connected to my laptop and am still unable to do anything with the iPad. I suspect she has change… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I just purchased a new I pad and forgot the password and now
I just purchased a new I pad and forgot the password ***** now it is locked up, is there a way to bypass it?… read more
MrComputer2010
MrComputer2010
Bachelor\u0027s Degree
16 satisfied customers
The ipad disabled, ios10, yes, but do not think i activated
The ipad disabled JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng? Customer: ios10 JA: Have you installed any updates recently? Customer: yes, but do … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Suddenly out of nowhere during web browsing my ipad showed
suddenly out of nowhere during web browsing my ipad showed me a activation screen and since that it is not capable of running again … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
We have forgotten the passcode for our I-Pad. The I-Pad does
We have forgotten the passcode for our I-Pad. The I-Pad does offer a forgotten passcode option so we are stuck!… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have just been on your site to find how to unlock my i-pad, and
I have just been on your site to find how to unlock my i-pad, and seem to have got nowhere after giving credit card details… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
my 9 yr old son changed his password XXXXX his ipad and promptly
my 9 yr old son changed his password XXXXX his ipad and promptly forgot it. Now we are locked out. How can I unlock in a way to preserve all of his videos, photos and apps?… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I just got a new computer and I was trying to sync my I-Pad
I just got a new computer and I was trying to sync my I-Pad with my computer and lost everything on my I-Pad. I had purchased music, games, and movies. Is there a way to retrieve what I have lost?… read more
Frederick S.
Frederick S.
Quality Assurance Engineer, Entrepreneur
High School or GED
8,671 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x